QC- Team Leads Video game sampling event
QC- Team Leads Video game sampling event
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Job Description
Inventa is a leader in the design creation and execution of innovative brand experiences from large scale events and national experiential tours to grassroots local executions. Now in our 29th year we are at the forefront in the experiential marketing and event space.
Inventa is hiring a set of rockstar Team leads to assist a team of trained Nintendo staff to sample the latest console: Nintendo Switch 2! Along with some of the most recent titles that are exclusive to the console. We are looking for individuals with strong leadership strong interpersonal skills experience with large scale events managing and motivating large teams! They will be set to surprise and delight Nintendo fans in Montreal!
To excel in this role you will have the willingness to be proactive and act a deep past of relevant experience with overseeing large scale events and the ability to give direction to and motivate teams under your guidance in addition to having open availability on for training and shifts (outlined below). Previous experience is required as well as experience with customer service and public relations.
What Youll Be Doing as a Team Lead:
Managing small teams and sections within a larger footprint
Managing line ups and greeting guests
Facilitating surveys and data collection
Collecting and completing reporting materials to be submitted to Supervisor in a timely manner
Liaison with team and Supervisor
Managing break schedulefor staff within designated section
Offering onsite coaching and feedback to team members elevating to the standards of the client
Tracking giveaways and other metrics
Quick problem solving on site and reporting back to Supervisor
Assisting with customer concerns or questions
Supporting Supervisor with other tasks and duties
What you bring to the table:
Passion for gaming and Nintendo products
Strong communication and people skills
1-3 years of experience in customer service
1-3 years experience in leading large-scale events and teams of 10-15 people
Other Requirements:
Availability for all activation dates
Ability to travel to venue by own means
Ability to climb ladders and lift heavy loads (up to 30 pounds)
Overtime periods where necessary
Must have access to a smart phone minimal data high speed internet and adequate storage space
Who Youll Be:
Be a Team MVP! Thrive in a collaborative environment where teamwork fuels success.
Represent with Pride! Maintain a polished professional attitude while showcasing Nintendo.
Bring the Energy! Approach consumers of all ages with enthusiasm excitement and an outgoing personality that draws them in.
Own the Moment! Show initiative and adapt quickly to any situation ensuring a smooth and engaging experience for all.
Be a leader! You are organized can model best practices know how to motivate your team and get them ready to tackle their day
Prioritize guest experience! Your goal is to make sure all guests that interact with your staff and footprint leave with a positive impression and enjoy their time
Proactive efficient and problem-solve with ease! You are quick to see problems before they occur and have solutions ready to go.
Pay Rate
$26/hr
$50 Flat rate per day of on-call for Back up Supervisor (Nov 26 Dec 9)
Join us in bringing smiles to fans of all ages through the magic of Nintendo!
Schedule
Mandatory Training:
Week of Nov 17(2-3 days)
Client and Inventa training (Virtual)
Activation Dates in all markets:
November 26-December 9
Availability requested:
November 17 December 9
** Shift times will follow each malls holiday hours (TBC)
Location
Montreal Carrefour Laval
To Apply
Send us a copy of your resume and click apply below. Well contact you and reach out if we think theres a fit!
To learn more about our story visit us at:
Join us in bringing smiles to fans of all ages through the magic of Nintendo!
Employment Type
Part-Time
