Supervisor, Wine & Beyond Signal Hill
Supervisor, Wine & Beyond Signal Hill
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Job Description
Work Location
Wine & Beyond Signal HillJob Description
About SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds Spiritleaf and Firesale Cannabis. Additionally the Company operates as a licensed cannabis producer and stands as one of Canadas premier vertically integrated cannabis enterprises focusing on premium indoor cultivation cutting-edge product development and cost-effective manufacturing.
About Wine and Beyond
Wine and beyond is a great place to work with a friendly atmosphere. We provide our customers with vast selection of specialty liquors beers and wines!
Each person at Wine and Beyond plays an important role in our Companys success. We promote a team atmosphere that is busy and challenging but always aims to be co-operative and fun. When you choose to work at Wine and Beyond you can be sure you will be treated with the respect and support you need to be a success.
About The Role
We are currently looking for a friendly outgoing and customer service-driven individuals to join our team asSupervisorat ourWine and BeyondSignal Hill location in Calgary AB. The Supervisor will help to train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Also will provide leadership and direction of a multimillion-dollar business unit in partnership with General Manager and management team with a focus on delivering an exceptional customer experience and operational excellence. They will help train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. Understand customer needs and instill a customer mindset within the store participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.
Essential Business Functions Responsibilities and Accountabilities
People Management Skills
- Customer service driven friendly willing to talk to all customers
- Promote a work culture that makes your store an inviting place to work
- Be a role model who supports and inspires fellow team members
- Delegate tasks to team members and set priorities in partnership with management
- Communicates in a clear and concise manner to team participates in huddles/meetings relay pertinent information
- Provide guidance to team members while supporting management initiatives
Customer Offering
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating advising and suggesting products to every customer
- Maintain a high level of service and product knowledge
- Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
- Accountable for product rollouts and product launches in partnership with management
- Understand and utilize local market tends in partnership with management
- Evaluate programs and promotions for effectiveness and offer recommendations to management
- Assist customer from store and/or offer car service when appropriate
Financial
- Complete customer transactions on the Point-of-Sale (POS) device including payment
- Understand the POS system and all transactions that may arise
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly
- Complete end of day till reports
- Ensure safe is locked at all times and deposits are secured
Day to Day Operations
- Meet or exceed department financial targets through partnership with management
- Ensure department follows merchandising and pricing guidelines
- Assist in all operational duties in partnership with management
- Ensure store is presentable and relay any maintenance issues to management
- Manage communication (mail email voicemail) in absence of management
- Manage ordering and receiving in partnership with management
- Actively aim to increase and share product knowledge
- Maintain inventory levels in partnership with management
- Attend OHS and LP meetings and training sessions
- Stock shelves and cooler with product
- Set daily tasks for the store in absence of management
- Review flyers upcoming events and promotions; execute appropriately
- Participate in routine store maintenance and cleaning
Regulatory Adherence
- Observe that OHS LP ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid LP and OHS Training
- Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right
- Ensure AGLC/BC LRS and other government guidelines are met
- Adheres to all SNDL Inc. policies with a focus on Social Responsibility
Qualifications
Work Experience
- Minimum 1-year experience in retail environment
- Minimum 1-year supervisory experience (preferred)
Education
- High School Diploma or equivalent
- ProServe/Serving It Right Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred not required)
Other Skills and Capabilities
- Highly self-motivated
- Customer service driven
- Effective leadership of large team
- Strong sales background
- Proven track record of success
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
Why Work With Us
At Wine and Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply now!
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
Required Experience:
Manager
Employment Type
Full-Time
