Release Deployment Analyst
Release Deployment Analyst
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Job Description
Notwithstanding the requirements below if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment we encourage you to apply!
We are looking for a Release Deployment Analyst who will:
Acts as a liaison between process and stakeholders.
Display expertise in the ITSM processes of Change Management.
Possess technical aptitude and desire to understand technical systems and capabilities within the BMC HELIX solution.
Communicate effectively across the business at varying levels of leadership.
Utilize influence to ensure that teams you support understand the value of Change Management to CSG and the business.
Practice Continual Service Improvement looking for ways to make existing process and workflow more efficient.
Identification management and escalation of development infrastructure and support issues throughout the change life cycle.
Assessment of risk and impact to external and internal clients resulting from change and developing mitigation approaches to the management of the risk.
Coordination with all operational and infrastructure teams required to support change through the creation and monitoring of Jira and Remedy tasks.
Provide clear communication of the change issues risk and impact to all groups affected by the change.
Coordinate and lead walkthrough conference calls with 15-25 individuals supporting weekly maintenance or quarterly release deployments.
Overall management and coordination of the change events.
Is this opportunity right for you We are looking for candidates who have:
1 years experience with Change Management/Incident Management and/or BMC Helix is preferred but not required.
Bachelors degree in MIS or equivalent experience.
Excellent communication and collaboration skills.
Ability to consult with internal stakeholders and assist them in defining their needs based on product technology and industry knowledge.
Ability to work under pressure meet strict deadlines and conduct multiple projects simultaneously.
Ability to operate office software applications with focus on Excel.
Perks & Benefits
Sulamerica Health
Sulamerica Dental
Vidalink
Food/Meal Voucher
Child Care Assistance
Day off: on birthday
Gympass
Language assistance
Digital course platform
Volunteer time off: 2 days a year
Location(s):
Brazil RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
IC
Employment Type
Full-Time
