Landlord Liaison

Job Title: Landlord Liaison
Program: Flexible Housing Subsidy Pool for the Ending Transgender Homelessness Initiative
Location: 205 13th St.
Reports to: Director of Housing Support Services
Status: Non-exempt Union
Hourly Wage: $29.70/hr
Hours: 9am-5pm Monday-Friday

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing medical shelter a safe place for recovery or calm in the face of domestic violence we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach most vulnerable people: Women Medical Crisis Substance Use Disorder and Older Adults. Our programs meet the needs of people rather than demanding that people meet the needs of our programs.

At Community Forward SF we believe housing is not only a basic human rightit is the foundation of stability safety and dignity. Our mission is to end the cycle of homelessness and uplift those most marginalized by providing holistic client-centered and trauma-informed support services in San Francisco. Through the ETH (Ending Trans Homelessness) scattered-site subsidy program we work intentionally to support the trans and gender non-conforming community by offering long-term housing solutions with care and integrity.

JOB SUMMARY:
Community Forward SF is hiring a Landlord Liaison. The Landlord Liaison is a critical and compassionate bridge between participants and property owners or managers. This role serves as an additional layer of support for participants while simultaneously cultivating and maintaining respectful collaborative relationships with landlords. The Landlord Liaison ensures that both partiestenant and landlordfeel heard supported and guided toward successful tenancy and housing stability. As a neutral and trusted point of contact the Landlord Liaison centralizes communication resolves tenancy concerns proactively and helps preserve the autonomy and dignity of each participant. This role is foundational to fostering a housing culture that values communication respect and long-term success for all involved.

WHY THIS ROLE MATTERS:

The Landlord Liaison is a cornerstone of the ETH program. They play an intricate and indispensable role in the success of every housing placement by ensuring that both landlords and participants are supported throughout the journey. They help prevent evictions mediate misunderstandings and build trust with housing providers across the cityall while uplifting the voices of those we serve. This is not just a support positionits a partnership-building role that contributes directly to our mission to end homelessness and ensure that every participant feels welcomed respected and empowered in their new home.

ESSENTIAL JOB FUNCTIONS:

• Develop strong working relationships with landlords property managers and participants.
• Act as a neutral liaison and consistent point of contact to facilitate effective communication and manage expectations on both sides.
• Be present at every lease signing introducing the ETH program and issuing business cards as a primary support contact.
• Clearly communicate the programs role in providing participant support and address landlord concerns with professionalism and empathy.
• Ensure that each unit is habitable clean and move-in ready prior to participant occupancy.
• Support participants in understanding their tenant responsibilities while protecting their autonomy and confidentiality.
• Serve as the warm hand-off to the assigned ETH Case Manager after lease-up ensuring a smooth transition and continuity of care.
• Centralize and address any concerns regarding nuisance complaints destruction of property lack of landlord responsiveness and unresolved maintenance or habitability issues.
• Provide guidance and coordination with landlords to ensure timely repairs compliance with city codes and consistent upkeep of rental units.
• Collaborate with case managers to proactively address issues that may jeopardize housing stability.
• Participate in regular housing team meetings and share relevant updates to maintain clear transparent communication across departments.
• Maintain accurate documentation of all interactions with landlords and participants using internal databases and tracking systems.
• Help train and educate landlords on trauma-informed culturally competent engagement strategies when working with participants from vulnerable communities.
• Adhere to established policies and procedures.
• Mandatory training and meeting attendance.
• Other duties as assigned.

BACKGROUND & EXPERIENCE:

• Experience in property management tenant support services housing navigation or community-based outreach preferred.
• Strong interpersonal and conflict resolution skills.
• Ability to navigate sensitive conversations with compassion neutrality and professionalism.
• Deep understanding of housing-related barriers faced by trans and gender non-conforming individuals and a commitment to housing equity.
• Excellent verbal and written communication skills.
• Highly organized dependable and skilled in setting professional boundaries.
• Ability to work independently while collaborating closely with internal and external partners.
• Ability to work both independently and cooperatively.
• Ability to effectively de-escalate conflict.
• Ability to work sensitively with individuals from diverse cultures languages abilities backgrounds and identities.
• Ability to write and speak English effectively.

PREFERRED QUALIFICATIONS:

• Familiarity with San Franciscos housing landscape tenant rights and fair housing laws.
• Multicultural multilingual.
• Experience with and passion for working with at-risk client populations.
• Lived experience with homelessness and/or other systems of oppression.
• Strong self-awareness cultural humility and commitment to personal praxis.
• Knowledge of San Francisco community resources.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 30 lbs.
• Ability to sit and use a computer including keyboard and visual display terminal for extended periods of time.
• Finger hand and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings commonly including stairs between buildings and out in the community.

CommunityForward SF is an Equal Opportunity Employer.

We strongly encourage individuals who are transgender gender non-conforming BIPOC formerly unhoused or system-impacted to apply. We are committed to building a team that reflects the communities we serve.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if CFSF is concerned about a conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.