IT SaaS Operations Specialist

Have you ever wondered what tools frontline workers like manufacturing construction or hospitality employees use to work efficiently Remember pin boards or paper processes

That is history! Beekeepers platform is the beating heart for frontline businesses as it combines all great features to make the frontline workforce successful and engaged.

We are transforming the way frontline businesses work. Do you want to join the mission

Beekeeper is looking for the most talented and passionate individuals who love to get the most out of the latest and greatest technology. We are creating a new role to further support Beekeepers internal SaaS landscape & and help enable our global team with top-notch IT support.

As our newIT SaaS Operations Specialist youll be part of the internal SaaS Operations team helping shape and evolve the vastly automated IT environment that enables 600 employees worldwide. We see IT not only as a support function but as a strategic enabler of productivity security and scale in our cloud-native environment.

Youll work closely with IT and Security leadership to deliver modern SaaS solutions but also to proactively identify implement and optimize new ways of working.

Join us on this exciting journey and gain hands-on experience in shaping and unifying the IT landscape of two merging companies - a unique opportunity to make a lasting impact from day one.

Your Responsibilities

• IT Service Desk: Be the first point of contact for IT issues resolving and escalating requests while spotting patterns and proposing preventive measures.
• Self-Service Enablement: Develop and maintain knowledge articles training and self-service solutions to empower colleagues and reduce dependency on the helpdesk.
• Employee Lifecycle Excellence: Manage onboarding and offboarding processes with a focus on automation security and employee experience.
• Asset & SaaS Inventory: Maintain accurate up-to-date records of hardware and software assets to ensure smooth operations.
• Identity & Access Management: Youll be supporting key access management processes like configuring new software optimizing and maintaining tool stack settings managing identities and monitoring for suspicious activity to strengthen security and efficiency
• Automation and continuous improvement: Proactively seek opportunities to streamline workflows introduce scripts or tools and reduce repetitive manual work.

What we look for in you

• A self-starter with a can-do attitude and strong sense of ownership.
• A quick learner with previous IT support experience and familiarity with ticketing systems.
• Passion for automation and continuous improvement always looking for ways to make IT simpler faster and more effective.
• Strong English communication skills and ability to work effectively in a global cross-functional environment.
• Thrives beyond routine tasks embracing new challenges and stepping in to create meaningful impact.

Bonus Points

• Experience with scripting (e.g. Google Apps Script Python or Javascript) or iPaaS tools (Zapier Workato Okta Workflows)
• Familiarity with Apple or Windows device management platforms
• Hands-on experience with Google Workspace or Microsoft 365
• Polish and/or German language knowledge is a plus
• Educational background in technical related degree

What we offer

• A competitive salary.
• A great career trajectory.
• An amazing team with 20 nationalities
• Eager to learn! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.
• Phone & Home Internet reimbursement every month.
• 26 days of annual leave per year 2 Mental Health Days per year
• Private medical insurance covered for you and partially for your partner/family
• Creative Allowance
• Laptop for work purposes.
• Budget for setting up your Home-Office.

Who we are

Beekeeperbelieves in the potential of every single employee. Thats why weve built the essential platform for frontline workers. We help organisations digitally enable their frontline to boost productivity quality and safety and be more agile.

At Beekeeper we celebrate diversity! All qualified applications will receive consideration for employment regardless of race colour ancestry religion nationality sexual orientation age citizenship marital status disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability please reach out to and our team will be more than happy to assist you.

Please know that you are not required to share your nationality age or a picture of you on the CV! We are looking forward to your application !