ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States manages overunits/beds globally and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Communicate effectively with customers clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly
- Maintain a focus on delivering services within agreed budgetary & resource parameters
- Monitor the electronic maintenance reporting system through TCAS or Base360 daily ensuring tasks are completed to a high standard and within suitable time scales corresponding with tenants when required.
- Administer all property maintenance & records in accordance with Greystar policies & procedures
- Maintain adequate levels of spares stock and supplies ensuring effective forward planning
- To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary
- Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing
- Understand and respond to health and safety matters in an appropriate & timely manner
- Moving furniture and heavy items from location to location on site as required
- Ensure all common parts of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
- Co-ordinate Contractors/Suppliers executing minor works contract on site
- Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work.
- Highlight and assist with the management of any community works.
- Assist the Community Manager in key management ensuring high levels of security at all times.
- Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
- Ensure annual checks are carried out for their statutory insurance and qualifications.
- Ensure the gardens and grounds maintenance to the property are well maintained clean tidy and hazard free supervising external contractors as required
- Manage & maintain all statutory testing records utilising other team members where appropriate
- Carry out annual PAT testing and inspections of emergency lighting weekly fire alarm tests and fire evacuations
- Practices proper safety techniques in accordance with Company and safe systems of work guidelines
- Report any incidents or accidents to the Community Manager using the correct system and documentation
- Review site risk assessments as required with Community Manager.
- Look to maximise efficiency of utilities
About You
- A reasonable level of general education educated to OLevel / GCSE level or equivalent with demonstrable written and numerical skills.
- Awareness of H&S requirements onsite
- Continually strives to improve knowledge skills and abilities to produce the best results
- Are cognised trade qualification Building Crafts Operative Certificate City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is essential experience in Decorating and making good
Experience & Skills
- Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder / residential construction in the following trades; plumber electrician or carpenter
- Fluent English verbal and written communication skills
- Helpful friendly personality with effective communication skills behaving in a professional courteous and helpful manner towards colleagues and residents at all times
- Good team player with strong relationship building and influencing skills
- Positive approach and ability to work with little supervision
- Ability to determine cost effective solutions to repairs
- Contractor& Supplier Supervision skills are desirable
- Excellent organisation skills with the ability to multitask and prioritise
- Numerical skills necessary to complete the above activities
- Flexible approach to work and adaptable to thrive in a changing environment.
Required Experience:
IC