Onsite IT Support Engineer

The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

• Experience with Microsoft desktop operating system and Windows application deployment configuration and management.
• Windows Client Administration.
• Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs networks telephone systems and peripherals with routine maintenance.
• Identify log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• Where required administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls messages and/or work orders regarding desktop problems.
• Basic experience in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues in a clear way to technical teams business stakeholders.
• Have proven track record of working with technologies from Microsoft Intune (Autopilot) SCCM VMWare Horizon Intune etc.
• Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
• If necessary liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and Analytical skills
• Provide technical support to clients on-site resolving hardware software and network issues.
• Install configure and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

• Bachelors degree in Computer Science Information Technology or a related field (may not be required in all cases).
• Minimum 1 years of experience up to 5 years of experience in technical support preferably in an onsite environment.
• Strong understanding of computer hardware software and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid drivers license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A Network etc.).
• Bilingual - German (B2/C1) and English (B2)

Technical Experience:

The Tech-bar/OSS support member should have strongtechnical knowledge and handson experienceon below technologies:

• Microsoft Client OS (Win 10 11)
• Active Directory & its services DHCP DNS
• Print and File share services
• Hardware Break-fix
• Patch Management