Deposit Operations Manager – Disputes

Wintrust provides community and commercial banking specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois southwestern Florida northwestern Indiana west Michigan and southern Wisconsin and commercial banking offices in Chicago Denver Milwaukee Grand Rapids Mich. and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont Illinois and listed on the NASDAQ Global Select Market under the symbol WTFC.

Why join us

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical dental vision life a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 175 community bank locations we offer opportunities to grow and develop in your career

• Promote from within culture

Why join this team

• We have a culture that encourages an entrepreneurial spirit

• We offer multiple opportunities for development and upward mobility

What Youll Do:

Creates a high-performing team by providing training coaching career development opportunities and feedback to all direct reports. Has knowledge and ability to adequately process hands-on transactions as needed and ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment ensuring everyone has a voice. Daily tasks performed by the team include:

• Ensuring transactions are processed within predetermined SLAs and regulatory guidance

• Timely clearing of exceptions (e.g transactions requiring secondary review and outside of documented process) and daily reconciliations

• Supporting customer and internal banker calls including escalations

• Partnering with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance

• Proactively engage with partners to ensure changes to underlying systems are incorporated into daily activities and well-tested

• Policy Procedures Reporting and Efficiencies: Develop and implement new process guidelines procedures SLAs and KPIs for the team. Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams. Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices. Ensure KRIs/KPIs are in line with established limits and develop action plans to remediate if necessary.

• Escalations Problem Solving and Governance: Handles more complex transactions and escalations across multiple disciplines. Partners with other Business Units such as Treasury Management IT Risk and Compliance to ensure business processes are within regulatory and bank guidance/procedures/policies in support of providing best-in-class customer experience. Participate in internal audits and compliance reviews including SOX and external attestations and remediate identified gaps.

Qualifications:

• Associate Degree or equivalent

• 7-10 years of experience

• Experience with developing processes procedures and guidelines

• Understanding of Consumer Banking Regulations including Reg CC Reg D Nacha Macha with a strong understanding of Reg E. Strong understanding deposit operations including ACH EFT Daily transaction processes.

Benefits:

Medical Insurance Dental Vision Life insurance Accidental death and dismemberment Short-term and long term Disability Insurance Parental Leave Employee Assistance Program (EAP) Traditional and Roth 401(k) with company match Flexible Spending Account (FSA) Employee Stock Purchase Plan at 5% discount Critical Illness Insurance Accident Insurance Transportation and Commuting Benefits Banking Benefits Pet Insurance

Compensation:

The estimated annual salary range for this role is $71000-$92000 along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors such as a candidates qualifications skills and experience.

From our first day in business Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation including community banking and financial services subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.