Stefanini Groupis looking for Sr Deskside Technicianfor a globally recognized company!
For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!
Who we are Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia. What will you do - Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices printers scanners wireless VPN etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs spare parts and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the clients ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup restoration and migration of user data
- Smart Hands support with networking server and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed - Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
- Able to uphold a positive attitude at all times even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk bend stand for long hours and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience ideally in a corporate environment
- Proven ability to handle challenging rapid-response user support
- Proven ability to balance prioritize and organize multiple tasks
Desired Characteristics - A Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
|
1. **On-site Tech Support Experience**:Important
2. **IT Support experience in Manufacturing Environment**. Critical
3. **Hardware and Software Troubleshooting**:Important
4. **Experience in Windows Environment**: -Critical
5. **Microsoft Platforms (Office Active Directory)** -Important
6. **SCCM and Intune Imaging Experience**: -Critical
7. **Mobile Device Support/Management**: -Critical
8. **Mac OS Knowledge**: -Nice to have
9. **Ticketing Systems Experience (e.g. ServiceNow)**: -Important
10. **Asset Management Experience**: - Critical
#LI-AH1
#LI-ONSITE
Required Experience:
Senior IC
Details:Stefanini Groupis looking for Sr Deskside Technicianfor a globally recognized company!For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!Who we areStefanini is a full service global provider of offshore onshore ...
Stefanini Groupis looking for Sr Deskside Technicianfor a globally recognized company!
For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!
Who we are Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia. What will you do - Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices printers scanners wireless VPN etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs spare parts and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the clients ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup restoration and migration of user data
- Smart Hands support with networking server and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned
What do you need to succeed - Experience supporting Mac OS Windows OS Microsoft Office Smart Phones AV Conferencing Systems Printers and PC hardware
- Able to uphold a positive attitude at all times even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk bend stand for long hours and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience ideally in a corporate environment
- Proven ability to handle challenging rapid-response user support
- Proven ability to balance prioritize and organize multiple tasks
Desired Characteristics - A Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma
|
1. **On-site Tech Support Experience**:Important
2. **IT Support experience in Manufacturing Environment**. Critical
3. **Hardware and Software Troubleshooting**:Important
4. **Experience in Windows Environment**: -Critical
5. **Microsoft Platforms (Office Active Directory)** -Important
6. **SCCM and Intune Imaging Experience**: -Critical
7. **Mobile Device Support/Management**: -Critical
8. **Mac OS Knowledge**: -Nice to have
9. **Ticketing Systems Experience (e.g. ServiceNow)**: -Important
10. **Asset Management Experience**: - Critical
#LI-AH1
#LI-ONSITE
Required Experience:
Senior IC
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