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Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Coordinates all clerical and scheduling functions for the Rehab Services Department.
2. Receives and greets all patients reporting for Rehab Services and notifies the appropriate therapist of the patients arrival.
3. Books patients for initial evaluations as well as follow up appointments per therapists instructions.
4. Registers all patients via electronic medical record system in a timely manner by obtaining appropriate demographic and financial information verifying insurance coverage benefits and co-pay information.
5. Assists in maintaining an orderly inventory and in arranging for the purchase of needed office supplies.
6. Provides assistance to rehab aide and therapists as needed.
7. Participates in peer reviews as assigned by Rehab Manager.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies procedures and objectives.
2. Attends variety of meetings conferences seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.
6. Maintains regular reliable and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma/GED

Experience/Skills:
Required:
1. Complete clerical tasks to include answering the phone registering and scheduling patients verification of insurance coverage and/or authorization and collecting copayments.
2. Excellent written and verbal communication skills
3. Knowledge of computer/windows application required
4. Ability to work with minimal supervision in fast-paced setting collaborating with peers to produce optimum results.
5. Assist therapists when needed with patient care and complete daily tasks to include but not limited to preparing/cleaning treatment areas.
Preferred:
1. Experience in a hospital or health care setting
2. Epic knowledge

Unless certification is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Department-specific competencies including age-specific competencies and their measurements will be developed and maintained in the individual competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.

III. Physical Demands and Environmental Conditions:

Occasionally - lifting carrying pushing pulling 20-100lbs pushing pulling climbing balancing bending.
Frequently - lifting carrying pushing pulling 10-20lbs standing walking twisting reaching grasping performing repetitive movements high level of stress precise motor skills required precise vision required precise hearing required.
Constantly - lifting carrying pushing pulling 20lbs or less sitting working indoors.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.