SMB Account Manager
SMB Account Manager
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Job Description
About
is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Care for Business solution provides employees with care options for almost any set of circumstances - from parents to executives on the go our services help busy people make it work when they are at work. Care for Business is focused on expanding market penetration products and services within corporate organizations. The Account Manager SMB plays an integral part in building the CfB business and driving profitability through the client portfolio. As a member of the CfB team the Associate Account Manager serves as the primary business contact for CfB clients and consistently provide excellent client service to accounts as well as represent client needs and goals within .
Work Environment: Hybrid - In office Monday Wednesday & Thursday
- Understand Care for Business capabilities and services and effectively communicate all offerings to the client
- Ensure the renewal of existing clients and cross-sell products by identifying additional needs within an existing client offering where applicable
- Working closely with the Client Success Team on launch of new clients with the support of the product and service teams
- Collaborate with the marketing team in the development of client-specific marketing & communication plans as well as broad marketing strategies applicable across the portfolio.
- Develop and execute to a client activities calendar including periodic timely and seasonal communications and other relationship-building activities
- Facilitate client utilization reporting via the HR Dashboard
- Develop a proactive client outreach cadence and conduct at minimum quarterly business reviews with all clients
- Manage all client communications conflict resolution and compliance on client deliverables and revenue
- Review all major deliverables (i.e. strategic brief contracts and SLAs launch materials ongoing communications etc.) to ensure quality standards and that client expectations are met
- Work closely with the product management/technology team to identify product enhancements that improve the user experience and client satisfaction and retention
- Ensure that all processes and procedures are completed quality standards are met and that clients are profitable
What Youll Need to Succeed:
- 3 years in a client-facing and/or customer service role
- Proven client service abilities including maintaining and improving client relationships
- Technical competence with an understanding of solutions delivered via web technology
- Demonstrated ability to collaborate across functions (for ex. marketing reportingproduct legal finance) and work well in a team environment
- Detail and customer service oriented
- Motivated goal-oriented persistent and a skilled negotiator
- High level of initiative & ability to work autonomously
- Excellent written and oral communication skills
- Handle stressful situations and deadline pressures well
- Extensive use of all MS suite of products
- Knowledge of
- Demonstrated sales and negotiation skills preferably in a services-driven environment
- Excellent interpersonal skills and communication skills
- Excellent problem-solving capabilities
- Excellent organizational skills
PLEASE NOTE: At this time Care does NOT hire in any of the following states: Alaska Arkansas California Delaware Hawaii Iowa Idaho Maine Minnesota Mississippi Montana North Dakota Nevada Oregon Rhode Island South Dakota Washington West Virginia Wyoming Vermont.
For a list of our Perks Benefits click here!
Company Overview:
Available in more than 20 countries is the worlds leading platform for finding and managing high-quality family care. is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on industry-leading productsfrom child and elder care to pet care and home care. is an IAC company (NASDAQ: IAC).
Salary Range: $50-$60k Base Commission.
The base salary range above represents the anticipated low and high end of the national salary range for this position.Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of total compensation package for employees. Other rewards may include annual bonuses and short- and long-term addition provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LI-Hybrid
Required Experience:
Manager
Employment Type
Full Time
