Customer Support Associate
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Associates who will be at the front line of our operationsconnecting and engaging with our clients this role youll deliver the highest level of customer service by providing tailored solutions based on each customers unique situation.
Working at Symbos you will have the opportunity to be part of a PIONEER organization contributing to the growth of our new programsall while enjoying a DAYSHIFT schedule that supports work-life balance.
What Youll Do:
- Engage with customers through email chat or phone depending on the program
- Provide empathetic professional and solution-focused support
- Tailor responses to customer needs across different industries (Telecom Utilities Finance Energy Insurance)
- Document customer interactions and escalate complex issues as needed
- Partner with internal teams to ensure effective resolutions and service improvements
- Achieve performance goals while maintaining high-quality standards
What Were Looking For:
Excellent English communication skills (written and/or spoken)
At least a graduate of SHS or any equivalent
Strong attention to detail with problem-solving skills
Ability to manage multiple tasks efficiently
Prior experience in customer service email or chat support is a plus
Tech-savvy and comfortable with new systems and tools
A customer-first mindset with the ability to show empathy and adaptability
What We Offer:
Competitive salary
HMO coverage starting Day 1
Group life insurance
Performance incentives
Mental health helpline
Health and wellness initiatives to support your well-being
Access to learning & development programs to fuel your professional growth
A supportive environment where you can command your own career in a growing innovative company
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
