Student Services Technician Career & Transfer Connections

Under general supervision from assigned manager performs program technical and administrative duties in support of assigned student services area; provides students District staff and the public with information training and assistance related to area of assignment; and performs general program support.


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• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.

Representative Duties
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Serves as point of contact with students District staff and the public regarding department services; provides technical information and assistance regarding area of assignment; explains program applications policies procedures requirements and restrictions; assesses students current knowledge understanding and experience to determine next steps and recommend applicable resources; assists students and provides technical assistance in the use of programs and resources; refers students to other student services and resources as needed.
2. Verifies and reviews materials applications records files and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications records files and reports; collects and processes appropriate information.
3. Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms schedules spreadsheets and reports; lists abstracts or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project or program area including federally and state mandated reports; verifies accuracy completeness and compliance to rules procedures regulations policies and other mandates.
4. Establishes and maintains records files and record keeping systems including confidential and sensitive information; collects compiles and records narrative statistical and financial data and other information from surveys and other sources; researches and verifies information as requested.
5. Coordinates schedules creates evaluates and conducts department activities including but not limited to campus and community events orientations workshops seminars presentations tours meetings and other activities; arranges and confirms speakers community or educational partners and resources including but not limited to college or university representatives; reserves facilities and makes other necessary arrangements.
6. Coordinates communication marketing and activities with other District departments and personnel educational institutions governmental and private agencies and the public.
7. Performs clerical and administrative duties in support of program or department operations; composes and prepares correspondence materials reports forms brochures presentations handbooks manuals and information; develops promotional and informational materials for distribution; maintains assigned resource material and library; maintains inventory of office and department supplies and resources; arranges for equipment repair or service as needed assists with planning developing documenting and implementing department or program operations and procedures; recommends changes regarding policies and procedures; collects compiles verifies and records information in preparation of reports; researches and resolves problems; maintains and generates reports from a database or network system; maintains assigned calendars schedules and appointments.
8. Reviews updated or new technical instructions or references; assists in providing training and direction to others regarding changes and new regulations including creating and disseminating new instructions.
9. Plans facilitates and participates in reaching out to students with reminders and support as needed; uses case management strategies to determine student needs and coordinate efforts to communicate with students; develops manages and maintains databases and utilizes data to support efforts; tracks student contact to monitor services and support; collects and analyzes statistical demographic and other data for support purposes.
10. Coordinates plans facilitates and distributes services to students including but not limited to textbook funds grants school supplies meal cards bus passes and parking permits.
11. Develops relationships with departments and organizations to enhance opportunities services and resources for students including but not limited to; California Department of Rehabilitation County Welfare to Work Programs Foster Youth Services Veterans Affairs CalFresh local food banks workforce development providers local non-profits and educational institutions.
12. Assists students in the preparation and completion of student forms petitions and certifications including but not limited to program and college applications and other documents; clears prerequisites and registration holds; verifies completeness and processes forms and petitions.
13. Provides assistance to and backs up co-workers and other staff within the assigned area as needed.
14. Determines program eligibility; reviews processes and assists students with program applications; coordinates students onboarding and orientation for programs; uses case management strategies to monitor track progress and provide support to students ensuring they maintain program eligibility and reach educational goals.
15. May perform general clerical accounting duties related to various financial processes.
16. Provides onboarding support general work training guidance supervision assistance and directs activities of students or temporary employees.
17. Performs related duties that support the overall objective of the position.

Education and Experience Guidelines
Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include but are not limited to the following:

Education/Training

• Equivalent to completion of the twelfth grade or General Educational Development (GED) supplemented by college level course work.

• Two years of increasingly responsible clerical and program support experience involving frequent customer contact.

• California Valid Drivers License.

• Operational characteristics services and activities of the assigned office.
• Sierra College and operations of the area of assignment and other student service departments.
• Federal state and local laws codes and regulations regarding support of students including but not limited to the Family Educational Rights and Privacy Act (FERPA) the Americans with Disabilities Act (ADA) and Fair Housing Act (FHA).
• External and public agencies services and resources.
• Principles practices and techniques of marketing public speaking and outreach.
• Clerical accounting and bookkeeping principles may be required for some assignments.
• Basic research methods and data analysis techniques.
• English usage grammar spelling punctuation and vocabulary.

• Provide assistance training and information to students District staff and the public concerning services and programs of assigned area.
• Perform technical program support administrative and clerical duties in support of assigned area.
• Coordinate and conduct workshops seminars special events presentations orientations and tours.
• Research compile analyze and interpret data.
• Screen interview and assess the needs of students and clients.
• Make presentations to groups.
• Analyze and resolve confidential difficult and sensitive situations.
• Maintain current accurate and confidential records and files.
• Use sound judgment in recognizing scope of authority.
• Plan and organize work to meet changing priorities and deadlines with frequent interruptions and a high degree of public contact.
• Maintain a high level of attention to detail.
• Utilize office procedures methods and equipment including computers technology and applicable software applications sufficiently to perform the duties of the classification including the Districts Banner Enterprise Resource Planning (ERP) system.
• Adapt to changing technologies and learn functionality of new equipment and systems.
• Maintain confidentiality of information.
• Follow oral and written directions.
• Communicate clearly and concisely both orally and in writing.
• Provide onboarding support general work training guidance supervision assistance and direct activities of students or temporary workers.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Work with and show sensitivity to a diverse student population from a wide range of ethnic socio-economic gender sexuality and accessibility backgrounds.
• Work independently and collaboratively.
• Apply District policies and procedures.

WHY SIERRA

• One of Aspen Institutes Top150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission. This includes providing students and employees with a robust set of programs events and conferences related to equity-mindedness and supporting the success of our students etc.
• Public Employees Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 12 accrued paid vacation days per year (vacation accrual increases over time)
• Competitive benefits package
• Flexible work schedules may be available
• Currently during summers some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.