IT Analyst Technical Infrastructure

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we work to help our customers build a better world. Without our team of talented bright and driven individuals we wouldnt be the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic organized self-starter to join our Product Support and Logistics Division as an IT Analyst Technical Infrastructure in Morton IL.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts integrated logistics and global service to develop and support our global dealer network and customers.

Werecommittedto our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.

Job Summary:

• As an IT Infrastructure Network Analyst (LAN/WLAN) you will join the Logistics Information Services (LIS) - Technology & Compliance Services Group within PSLD. This position is one within a team of Local Area Network / Wireless Local Area Network (LAN/WLAN) analysts responsible for designing building deploying maintaining and supporting the LAN/WAN at multiple PSLD facilities. This analyst will also work with LAN/WLAN analysts on the enterprise network team to support some sites.

Additional Info:

• This role is based in Morton IL and does not offer relocation
• This role is 1st shift
• This role is 100% on-site with no opportunity for hybrid or remote travel
• Off-shift and weekend implementations/support are required occasionally
• This role requires up to 15% domestic travel

What You Will Do:

• Maintain the infrastructure of IT systems that support the business to function efficiently.
• Design solutions by assessing and aligning the current systems to best practices and comply to federal policies and procedures.
• Manage updates upgrades and other maintenance tasks in both hardware and software areas to make the network more efficient cost-effective and secure.
• LAN and WLAN administration
• Knowledge of wireless technology and provide operational support in an operational/warehouse environment
• Responsible for day-to-day network operations in supported PSLD sites including site start-ups
• Monitors networks and provide network up-time for facilities
• Interacts frequently with Engineering and IT contacts at facilities enterprise network teams & application teams for troubleshooting and investigation
• Network management - Cisco Prime LMS DNA WCS Radius Tacacs administration
• Asset manager for LAN/WLAN (Hardware tracking) including surplus hardware management
  Working knowledge of: LAN cabling standards IP Phones PRI Analog Lines and POTS Lines PA Systems Cisco Prime and other network monitoring tools
• Planning design and implementation of LAN and wireless networks including DHCP and DNS
• Planning and upgrading existing networks to stay current with technology or respond to Caterpillar enterprise network and security guidelines initiatives and mandates
• Power requirements and standards for network equipment in TCOMM rooms
• Working with cable management

What You Have (Required Skills):

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products technologies services and solutions for a specific technology domain.
• Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design build and integrate IT hardware into multi-platforms for the organization.
• Requirements Analysis: Knowledge of tools methods and techniques of requirement analysis; ability to elicit analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Strong LAN WLAN or WAN skills
• Strong teamwork communication & customer service skills

What Will Put You Ahead (Preferred Skills):

• Bachelors degree in computer networking
• Cisco hardware expertise
• Cisco certifications CCNA CCNP CCDA
• Experience performing LAN/WLAN implementations in new site startups.
• Experience supporting LAN/WAN implementations in remote locations.
• Solid troubleshooting and tracing skills Cisco hardware configuration (router switch wireless LAN controller) software maintenance/upgrades continuous network improvement
• Strong customer support skills and ITSM
• Proficient with WAN DNS/DHCP data cabling & network hardware

What You Will Get:

• Through it all we areone team creating and delivering world-class components and solutions superior to the competition.
• Learn more about theCaterpillar Experience.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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