Technical Instructor

Technical Instructor

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

What youll do...

The Technical Hotline Trainer will report to the Learning & Development Manager. The Hotline Trainer coaches and councils quality improvement and process adherence of the technical support case managers to help meet target objectives. They will provide on-the-spot guidance audit calls and provide calibration across their team to achieve consistent performance.

One should enjoy making connections and building rapport with others in a fast-paced collaborative hands-on environment. Lab and classroom instruction will be delivered on-site. Effective presentation skills are vital in this role as well as the ability to ensure standards and goals are met in a given timeframe this may include independent decision-making. Therefore planning and problem-solving skills are both essential for success in this position.

• Inspire and Educate
  • Create an engaging and inclusive learning environment where students can flourish while imparting your expert knowledge.
  • Identify training opportunities develop individual training plans and ensure that their teams overall training is on track to meet objectives.
• Hands-On Training
  • Follows the instructors guides learning objectives and outline for every course
  • Utilize strong OEM technical knowledge to teach analysts and enhance their automotive skills.
  • Use classroom instruction along with a workshop environment to meet curriculum requirements.
  • Delivery must be interactive while observing the course delivery requirements
• Curriculum Development: develop classroom ready curriculum from original equipment manufacturer products and service manuals.
  • Develop and create lesson plans visual materials evaluations practical applications and demonstrations.
• Mentorship:
  • Facilitate and instruct Master Technician Training for case analysts to receive certification.
  • Train new instructors to perform their job roles during Train the Trainer classes.
  • Observe and coach case analysts by reviewing dealer contacts and documentation. Share feedback to ensure best practices and quality responses support Fix it Right the First-Time objective.
  • Post-training ensure team members follow the technical process and provide accurate and timely responses to technicians. Conduct follow-up training as needed.

Youll have...

• High School Diploma
• 2 years of technical automotive diagnostic experience with OEM Vehicles
• 2 years of experience using MS Office i.e. Word Excel and PowerPoint.

Even better you may have...

• Associate degree or a bachelors degree.
• Communication Skills: Strong communication and interpersonal skills enabling you to effectively connect with case analysts.
• Organizational Skills: Planning prioritization skills time management skills and deadline oriented can adapt to face changing environment.
• Technical Skills: Must be able to set up deliver and remove invasive and non-invasive vehicle faults.
• Professionalism: Problem solving and decision-making skills using good judgment.
• Prior OEM instructional experience.
• Five years experience as a technical instructor.
• ASE Master Certified
• Ford Senior Master Tech Certified

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here:

position is a range of salary grades 5-7 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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