Order to Cash (O2C) Manager, GS S&O, Order to Cash (O2C) & Revenue Reporting

Amazon Web Services is seeking a Order to Cash (O2C) manager to support our fast growing Professional Services practice. This is a unique opportunity that will give you hands on experience in operation across the countries in our APJ geography. You will support and drive high-impact scalable solutions ultimately accelerating our enterprise customers journey to the cloud.

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (cloud computing). With AWS you can requisition compute power storage and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries. Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.

The ability to thrive in a fast-paced ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with Order-to-Cash (O2C) experience strong relationship skills experience in process enhancements across functions and geographies and a pursuit for improvement. This individual must have a proven record of delivering problem solving skills financial process and system knowledge and a passion for customer experience.

Key job responsibilities
- Own and execute all financial transactions including monthly billing credits rebills prepayments revenue and cost accruals for Professional Services
- Ensure accurate project accounting setup and maintenance aligned with contract statements of work while adhering to SLAs
- Collaborate with sales leadership operations revenue teams and legal on ProServe engagement setup and approval processes
- Manage and optimize Order & Partner Management and Billing processes including documentation and Standard Operating Procedures (SOPs)
- Coordinate cross-functionally with Leadership Business Operations and Advisory (BOA) Finance Accounting Tax Legal HR and IT teams to ensure compliance and process efficiency
- Utilize and maintain proficiency in sales operations tools including CRM BI and billing systems
- Analyze large data sets to identify and mitigate business risks and downstream impacts
- Support reconciliations and partner with downstream Financial Operations teams for customer account resolution
- Field and support audit requests related to Order Partner Management and Billing processes
- Develop and maintain reports and dashboards for monitoring data quality and business performance
- Prepare and deliver formal/informal presentations to business stakeholders
- Drive continuous improvement initiatives for process standardization and optimization

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture.

- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Fluent in Chinese to support Greater China Region shared tasks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.