Service Delivery Manager
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Job Location:
Chippenham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
The Space Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work build and operate bespoke technically complex mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies agile delivery processes and our deep expertise across the breadth of space defence intelligence aerospace and maritime all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies cutting edge SMEs and academia to deliver the optimal solution for each client.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
CGI are on the hunt for an experienced and driven Service Delivery Manager to lead the delivery of critical support services for the OpenSea360 solution (Software and Hardware) deployed across more than 400 OpenSea360 boats. This role will be pivotal in ensuring the effective and efficient operation of a 24/7/365 service desk as well as overseeing obsolescence management spares management and other vital support services.
This position will be a hybrid position based out of our office in Chippenham. There will also be occasional travel to Poole.
Your future duties and responsibilities:
The Service Delivery Manager will ensure that contracted service levels are achieved customer satisfaction is maximised and long-term operational success is maintained throughout the a 10-year contract.
Oversee and manage obsolescence planning and management activities to ensure hardware and software remain operational and up to date.
Implement and manage a comprehensive spares management strategy to minimise downtime and maximise fleet readiness.
Monitor manage and report on service performance against agreed SLAs and KPIs.
Ensure customer satisfaction through proactive service management and issue resolution.
Drive continuous service improvement initiatives to optimise efficiency effectiveness and value for the customer.
Lead mentor and develop the service delivery team to ensure high performance and professional growth.
Work collaboratively with stakeholders including engineering programme management suppliers and the client to deliver seamless services.
Required qualifications to be successful in this role:
Required Skills
Proven experience as a Service Delivery Manager or in a similar role leading critical service operations.
Strong background in setting up and managing 24/7/365 service desks ideally within complex technology and hardware/software environments.
Demonstrable experience in obsolescence management spares management and lifecycle support services
Ability to work under pressure in high-stakes mission-critical environments.
Desired Skills
Certifications in Service Management relevant for distributed systems
Exceptional Communication and Reporting Skills
Strong financial and commercial acumen with experience managing multi-year contracts.
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What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
