Chief of Staff NA Sales

Who are we

Founded in 2014 by Khadim Batti and Vara Kumar Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle from ideation to training to the deployment of software. Driving user productivity ensuring process compliance and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category positioning itself as a comprehensive suite for GenAI-powered digital adoption analytics and application simulation. Whatfix product suite consists of 3 products - DAP Product Analytics and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including over 80 Fortune 500 companies such as Shell Microsoft Schneider Electric and UPS Supply Chain Solutions.

Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Investments Peak XV Partners and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.
• The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform Whatfix has received 77 Leader badges across all market segments including Small Medium and Enterprise in 2024 among numerous other industry recognitions.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

The Role: Chief of Staff / Strategic Projects Leader - Sales Office:

Were looking for an exceptional operator to work directly with our Head of North America Sales on high-impact cross-functional initiatives that will shape the future of Whatfix.

Youll be responsible for driving strategic high-stakes projects that dont fit neatly into existing teams-projects that require agility ownership analytical sharpness and stakeholder orchestration.

Key Responsibilities:

• Own and drive strategic projects that are mission-critical or previously under-resourced.
• Work cross-functionally to gather insights solve problems and move initiatives forward.
• Act as an internal consultantframing problems structuring analysis and recommending actions.
• Use data and dashboards to drive clarity influence decisions and report outcomes.
• Serve as a force multiplier for senior leadershipanticipating needs following up and pushing things over the finish line.
• Adapt to high-context-switching environments with competing priorities and ambiguous situations.

About You: Were not just hiring a resume-were looking for someone who can lead without authority thrive in ambiguity and is deeply curious about building at scale.

Must-Haves:

• Startup DNA: Experience as an early-stage team member operator founder or strategy consultant.
• Highly analytical: Strong with numbers dashboards Excel/Sheets; you use data to drive decisions.
• Excellent communicator: Sharp succinct writing and verbal skills. You make things easier not more complex.
• Hyper-adaptable: Comfortable switching gears across teams contexts and problem types.
• Tool-savvy: Quick to learn tools like Salesforce G Suite Totango Highspot Loom etc.
• Self-driven: You move without needing constant direction. Youre a doer and a thinker.

Good to have:

• GTM leadership experience is a strong plus-especially if youve played a key role in launching products crafting positioning or enabling sales and customer success teams.
• Experience driving or contributing to GTM motions-from strategic planning to execution across sales marketing and product-is highly valued.

Logistics & Collaboration

• Work hours: 3 PM 12 AM IST (to collaborate with global teams)
• Reporting to: Business Unit Leaders (CRO/Global Sales Head)

Why This Role Is Unique

• Zero bureaucracy: Direct access to top leadership and decision-makers.
• High visibility: The projects you lead will directly shape company strategy.
• Growth fast-track: This role is a launchpad into leadership product or strategic ops.
• Category leadership: Youre working on defining and scaling a new category (DAP GenAI).

Culture & Values: At Whatfix our core principles arent just on the walls-we live them:

• Customer First
• Empathy and Trust
• Transparency & Ownership
• Fail Fast Scale Faster
• Innovate Relentlessly
• Flat Hierarchies

We celebrate diversity and are an equal opportunity employer.

Ready to Build the Future with Us

Be a strategic driver at a company backed by world-class investors trusted by global enterprises and led by a team that believes in bold bets humility and hustle. Apply now and own a piece of this journey.