Customer Service Coordinator Key Accounts (BCO)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Coordinator Key accounts BCO
Full time permanent
We are looking for a Customer Service Coordinator to work within our Import Customer Service department. Excellent communication skills are required to support both internal and external customers answering enquiries quickly and professionally. The successful candidate will work within the Key Accounts team to ensure all aspects of the role are handled efficiently and accurately within the set KPIs.
At MSC UK our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.
How you will help us and what you can expect
In this role you will be providing efficient and effective customer service and communication to our customers across the world ensuring that their shipping documents are accurate and error free. You will be a point of contact for our customers with the ability to manage your own workload to work in line with MSC and your teams KPIs.
This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
The key responsibilities for this role also include:
- Booking line deliveries and releasing merchant containers in line with customer instructions
- Ensure all documentation and funds (where appropriate) are received
- Manage containers off quay in accordance with commercial agreements
- Provide customer reports within agreed deadlines
- Invoice query Resolution
- Contribute towards ideas & discussions for department evolution
- Utilise training plans to increase knowledge & experience
- Ensure flexible approach to colleagues and workload
You can expect to spend time with us to learn about us our customers and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.
Skills and experience youll bring to us
- Ability to maintain high-level of customer service under pressure
- High Attention to detail
- Competent with Microsoft packages
- Excellent telephone skills
- Ability to prioritise
- Exceptional time management
- Team player
- A flexible approach to task and workload
What we offer
- Competitive salary
- Private Health Care for everyone from day 1
- Generous pension scheme
- Life Assurance 4x salary
- 22 days a day to take on Christmas Eve or New Years Eve
- Free parking
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme (opportunity to buy or sell up to 5 days)
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
MSC VALUES
We are a Family Company
We have
Passion
We Care
for People
We are in
Continuous Evolution
We believe in
Equal Opportunities
Documents
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business. They are the cornerstone of our com ... View more
