Manager, Employer Communications

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

The Manager Employer Communications leads the team responsible for developing and executing strategies that deliver clear targeted communications to participating employers. This role builds trust engagement and advocacy by ensuring communications meet the diverse needs of employers across all sectors sizes and administrative capacities.

Working in close collaboration with teams across the organization the Manager leverages research segmentation data insights and industry best practices to create relevant and accessible content for more than 750 current and prospective employers. The goal: enable employers to confidently administer the pension plan engage their employees and see themselves as proud CAAT partners.

The ideal candidate brings deep experience in marketing and communications content strategy thought leadership digital content delivery and administrative best practices with the ability to translate complex information into plain language for diverse audiences.

As The Newest Member of Our Team You Will:

• Shape and evolve CAATs employer communications strategy integrating segmentation plain language and data-driven targeting.

• Align employer communications with broader organizational strategies.

• Serve as a strategic partner and communications advisor to the Employer Services team.

• Lead the creation of plain language employer-facing resources for all stages of the employer relationship.

• Ensure materials adhere to simplification principles plain-language standards accessibility guidelines and brand standards.

• Expand the use of multi-format content to meet diverse employer needs.

• Maintain strong relationships with specific employers and co-develop tailored communications/plans.

• Use data from various tools to segment audiences personalize communications and measure effectiveness.

• Partner with Analytics IT and Digital Experience teams to enhance communication tools and identify new opportunities.

• Leverage employer feedback and net promoter score results to identify areas for improvement.

• Lead multiple cross-department projects ensuring timely high-quality delivery.

• Provide coaching feedback and guidance to direct reports and project contributors.

• Build team expertise in plain language accessibility pension literacy digital content and emerging communication technologies.

• Ensure alignment of deliverables secure subject-matter input and obtain legal and policy approvals where required.

To Succeed You Bring

• Minimum 710 years of relevant experience in communications including 35 years in a leadership role managing direct reports. 13 years marketing experience including email marketing sales funnel activities and targeted campaign development.

• Degree in Communications Business Marketing Public Relations; postgraduate diploma/certificate in Corporate Communications is an asset.

• Experience with public- or private-sector organizations that engage multiple stakeholder groups (members/customers employers associations unions).

• Proficiency in digital and social media platforms client management systems (e.g. Salesforce) and email distribution tools (e.g. Mailchimp).

• Background in financial services or other highly regulated industries preferred.

• Strong issues management skills particularly for sensitive or confidential communications.

• Strong attention to detail and time management skills with minimal need for oversight.

• Bilingualism is an asset.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.
• A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.
• Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.