Front Desk Fitness Attendant
Front Desk Fitness Attendant
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Job Description
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team at Invited!
Job Summary
The Front Desk Fitness Attendant is responsible for shaping the members experience by creating exceptional first and last impressions at the club. The primary responsibility is to deliver friendly and welcoming service through every interaction embodying our commitment to Warm Welcomes Magic Moments and Fond Farewells. The role will greet members and guests with enthusiasm assist with inquiries manage check-ins and check-outs and ensure a seamless experience throughout their visit.
Reporting Structure
Reports to the Fitness Manager or Fitness Director
Day to Day
Ensure all members and guests check in when using the club and that all members are addressed by name.
Connect with members regularly and promote club activities.
Create personalized service for members including providing towel and water service while members are exercising.
Promote the facility amenities programs and the club while maintaining a high level of professionalism and service that aligns with the values philosophies and standards of the club.
Answer telephones promptly and courteously and direct all calls to the appropriate areas.
Must be knowledgeable of the following as applicable: tennis court reservation policy personal training fitness programs youth center reservation policy group exercise class descriptions class reservation schedules and all upcoming club events and specials.
Perform close business functions following guidelines and procedures established by the club.
Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized workspaces tidying and arranging entry areas and restocking and organizing the shop.
Additional Duties
Due to the dynamic nature of the club employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all company club and department policies procedures and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff.
Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the teams success.
About You
Preferred
High school diploma or equivalent.
Previous experience in a customer service role preferably in a fitness hospitality or similar environment.
Demonstrated ability to interact positively and professionally with members and guests.
Experience in maintaining cleanliness and organization in a public or recreational facility.
Strong verbal communication skills with the ability to effectively assist members and respond to their needs or concerns.
Experience working as part of a team contributing to a positive and collaborative work environment.
Ability to handle minor issues or concerns that may arise demonstrating a proactive and solution-oriented mindset.
Physical Requirements
Frequent sitting standing walking and driving
Occasional exposure to temperature changes dust fumes or gases
Squatting kneeling reaching grasping twisting and bending
Ability to lift carry push or pull up to 100 lbs. on occasion
Talking hearing and seeing
Primary Tools/Equipment
Computer/Phone/Tablet
Fitness equipment
Stereo equipment
Work Schedule
Adherence to attendance requirements as outlined in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work on weekends and/or holidays as required.
What We Offer
We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked.
While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:
Medical dental and vision coverage
Life insurance
Short-term and long-term disability insurance
401(k) retirement savings plan
Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Want to learn more Visit for full details.
Have more questions Check out our Invited Jobs website for more details about ClubLife the
Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Employment Type
Part-Time
