XTN-F674798
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Job Location:
Muntinlupa - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the this role you’ll be the go-to person for troubleshooting ticket management and team support — ensuring seamless IT service delivery across our global operations.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g. ServiceNow).
- Deliver excellent customer service by addressing inquiries in both Mandarin and English ensuring clear communication and timely resolution.
- Collaborate with the team on process improvements documentation and knowledge sharing including training or mentoring as needed.
- 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
- Proficiency in Mandarin and English (both oral and written)
- Strong technical proficiency with proven troubleshooting skills
- Knowledge of ticketing systems (e.g. ServiceNow)
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented environment
- Experience in training mentoring and knowledge sharing
- Strong documentation skills and attention to detail
- Willingness to work onsite
As previously mentioned.
