XTN-F674798

We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the this role you’ll be the go-to person for troubleshooting ticket management and team support — ensuring seamless IT service delivery across our global operations.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g. ServiceNow).
• Deliver excellent customer service by addressing inquiries in both Mandarin and English ensuring clear communication and timely resolution.
• Collaborate with the team on process improvements documentation and knowledge sharing including training or mentoring as needed.

• 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
• Proficiency in Mandarin and English (both oral and written)
• Strong technical proficiency with proven troubleshooting skills
• Knowledge of ticketing systems (e.g. ServiceNow)
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented environment
• Experience in training mentoring and knowledge sharing
• Strong documentation skills and attention to detail
• Willingness to work onsite

As previously mentioned.