Associate

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate/Process Developer Dispute Resolution
In this role you will receive and log the dispute gather information and evidence conduct a thorough investigation to understand the root cause communicate with all parties involved and finally reach a resolution such as a refund or correction. For banks the process includes an optional temporary credit merchant notification the merchants opportunity to respond issuer decision-making and potentially arbitration or a chargeback.

Responsibilities
Investigation: Researches and analyzes transaction details account information and supporting documentation.
Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.
Communication: Communicates clearly and empathetically with customers to gather information and explain findings.
Collaboration: Works with internal teams like Fraud Legal and Customer Service to resolve disputes and ensure compliance.
Resolution: Proposes and implements solutions such as credits refunds or policy clarifications.
Documentation: Maintains clear and organized records of all interactions and resolutions.
Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.
Qualifications we seek in you!
Minimum Qualifications
Freshers are eligible
Any Graduate
Preferred Qualifications/ Skills
Relevant work experience preferably in Commercial Insurance/Finance & Accounting domain.
Good analytical and problem-solving skills
Prior experience in Banking or Insurance
Ability to communicate verbally and through emails.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.