Implementation Specialist, EnglishSpanish Bilingual
Implementation Specialist, EnglishSpanish Bilingual
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Job Description
Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.
So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.
Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.
The Role
Global Seller Onboarding (GSO) Implementation Specialists manage the final stages of the sales funnel working with merchants in Spain to drive a closed deal through to activation and accelerate the onboarding process. They are responsible for guiding Sellers through the onboarding journey and ensuring that Sellers accounts are optimally configured and their users are educated set up and trained to leverage the potential of Squares platform. They are instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions. This role sits on our GSO Europe team reporting into the GSO Lead based in Ireland.
We offer remote working within Madrid and surrounding areas.
You Will
- Drive world-class onboarding and implementation experiences for Squares Sellers ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
- Cultivate strong cross-functional relationships with Sales Account Management Customer Success Engineering and Product to align on the Seller journey remove barriers and deliver faster outcomes.
- Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.
- Master Squares platform products integrations and ecosystem staying ahead of new features and releases to serve as a trusted subject-matter expert.
- Create and maintain engaging training materials for both internal teams and external partners.
Your typical day will include:
- Remote merchant work: leading virtual kickoff calls project status meetings and Seller training sessions.
- Advising on hardware & software solutions staff training strategies menu building and hardware installation.
- Occasional onsite merchant work including Point of Sale system training and/or hardware installation
- Remote dispatching and management of third-party vendor appointments where applicable to execute onsite installations and training
- Data Migration: configure Seller accounts optimise menu setup import relevant data and perform other data entry tasks involved in Seller onboarding.
You Have
- Fluent English and Spanish
- 3 years of experience in a client-facing role preferably in software implementation support sales account management or customer success.
- An infectiously positive attitude as well as a desire to perform at a high level on a continuous basis and uplift the team around you.
- Bias for action; performance driven with the confidence to operate independently.
- Ability to thrive within ambiguity and operate independently.
- Ability to drive and manage multiple cross-functional initiatives simultaneously.
Added Bonus
- Experience in the Point of Sale (POS) or payments industries
- Experience in hardware installation or networking configuration
- Fluency in Catalan
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page
Required Experience:
Unclear Seniority
Employment Type
Full Time
