Analyst, Quality
Analyst, Quality
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Job Alert
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$ 62600 - 86000
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
About the Role
Were looking for a decisive and judicious individual to join our team as a Quality this role you will ensure operational excellence and continuous improvement within maintenance operations. By evaluating work quality identifying root causes standardizing processes and collaborating with Operations and Training the incumbent drives first-touch resolution elevates the client experience and ensures consistent policy adherence
What Youll Do
Process & Policy Governance
Maintain and Update SOPs workflows and policy documentation. Manage change requests version control and ensure clear communication of updates across teams.
Root-Cause Analysis & Trends
Analyze defects escalations and performance data to identify systemic issues. Quantify business impact surface trends and prioritize corrective actions with stakeholders.
Quality Reviews
Evaluate calls cases work orders and documentation against SOPs. Provide actionable findings corrective actions and feedback to drive consistent quality and performance.
Calibrations & Voice of the Customer
Lead regular scoring calibrations with supervisors and leaders to ensure alignment consistency and fairness in quality evaluations.
Reporting Dashboards Enablement & Coaching Support
Build and maintain quality and performance dashboards. Deliver weekly/monthly summaries with actionable insights to Operations Training and Leadership.
Basic Qualifications
Bachelors degree in business Operations Management Quality or related field preferred. Equivalent Experience Accepted.
35 years of experience in Quality Assurance or Operational Excellence within maintenance field service facilities automotive services utilities or BPO/contact center environments.
Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI Tableau) preferred.
Proven facilitation and coaching experience with the ability to influence cross-functional teams.
Excellent documentation discipline with meticulous attention to detail; ability to manage SOPs workflows and policy governance.
Preferred Qualifications
Advanced degree or certification in Quality/Process Improvement (e.g. Lean Six Sigma CQIA COPC) preferred.
Strong analytical skills with experience using QA platforms and analytics/BI tools; advanced spreadsheet proficiency required; basic SQL or BI platform experience (Power BI Tableau) preferred.
Location
Current location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026
The hiring base salary range for this position is $62600- $86000 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
IC
Employment Type
Full-Time
