Primary purpose is to support the call center floor/agents with account research of
account documentation and verification. Also primary responsibility is handling
clients and debtors requests. Account review updating and general departmental
duties. Assist with maintaining all incoming and outgoing
correspondence/payments in a timely manner for clients.
Describe this positions Essential Functions: (Tasks duties & responsibilities of
the job. Outline the core responsibilities of the position. Highlight the day-to-day
activities of the position).
1. Process and distribute incoming mail faxes and scanned documents
2. Review and process incoming check payments and walk-up payments
3. Change status codes in Cubs
4. Enter notes in client database
5. Skip Tracing Conducts record searches for vehicle plate and vin # debtor
information verify death records bankruptcies
6. Support call center agents requests regarding account discrepancies
7. Research validation of debt requests and act as a client liaison to gather
required documents to submit to debtors per their requests and prepare
response letters
8. Answering phone calls
9. Assist manger with invoices order supplies and mail pick-up
10. Review and approve letter checklists for all clients
Describe the Physical Demands & Work Environment
1. Mostly works on the computer
2. While performing the duties of this job the employee is regularly required
to sit talk or walk and use hands and fingers to operate office equipment
(computer and printer) or other office tools and reach office equipment.
3. Nominal amount of light lifting required
Primary purpose is to support the call center floor/agents with account research of account documentation and verification. Also primary responsibility is handling clients and debtors requests. Account review updating and general departmental duties. Assist with maintaining all incoming and outgoing...
Primary purpose is to support the call center floor/agents with account research of
account documentation and verification. Also primary responsibility is handling
clients and debtors requests. Account review updating and general departmental
duties. Assist with maintaining all incoming and outgoing
correspondence/payments in a timely manner for clients.
Describe this positions Essential Functions: (Tasks duties & responsibilities of
the job. Outline the core responsibilities of the position. Highlight the day-to-day
activities of the position).
1. Process and distribute incoming mail faxes and scanned documents
2. Review and process incoming check payments and walk-up payments
3. Change status codes in Cubs
4. Enter notes in client database
5. Skip Tracing Conducts record searches for vehicle plate and vin # debtor
information verify death records bankruptcies
6. Support call center agents requests regarding account discrepancies
7. Research validation of debt requests and act as a client liaison to gather
required documents to submit to debtors per their requests and prepare
response letters
8. Answering phone calls
9. Assist manger with invoices order supplies and mail pick-up
10. Review and approve letter checklists for all clients
Describe the Physical Demands & Work Environment
1. Mostly works on the computer
2. While performing the duties of this job the employee is regularly required
to sit talk or walk and use hands and fingers to operate office equipment
(computer and printer) or other office tools and reach office equipment.
3. Nominal amount of light lifting required
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