Social Security Disability Case Manager
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Job Location:
Knoxville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Social Security Disability Paralegal/Case Manager works closely with other Paralegals/Case Managers assigned attorneys and administrative staff to provide legal support and case management for Social Security Disability Claims.
The SSD Paralegal/Case Manager does not have the authority to practice law give legal advice or set strategy on a pre-case/per-client basis.
Responsibilities
- Case Management & Client Support: Manage a caseload of SSD applicants from initial application through appeals. Maintain frequent client communication providing updates and answering questions regarding their claims.
- Application & Documentation Support: Assist clients in completing SSD forms questionnaires and filing appeals. Collect review and submit medical records work history and other supporting documents.
- Attorney & Hearing Support: Prepare case files for attorney review ensuring all necessary evidence and forms are included. Assist attorneys in drafting legal correspondence and hearing preparation materials. Coordinate and schedule medical evaluations and SSA hearings.
- Compliance & Process Management: Ensure all claims adhere to Social Security Administration (SSA) guidelines and deadlines. Track case progress follow up on pending applications and respond to SSA requests. Stay updated on Social Security Disability laws regulations and procedural changes.
Work Experience
Required:
- Proficient with Microsoft 365 Suite Applications including but not limited to Outlook Word and Teams.
- Verbal and Written Communication Skills.
- Organizational Skills.
Preferred:
- Experience with Case File Management such as Filevine and Chronicle.
- Experience with lead generation systems such as Lead Docket.
- Experience in Customer Service via in-person and over the phone while monitoring and diffusing escalated issues.
- Experience talking on the phone regularly and corresponding through email with a professional and confident tone.
Education / Certifications / Other Qualifications / Success Traits
Required:
- Must have a High School Diploma or Equivalent.
- Ensure Accountability: Takes responsibility for their work and the performance of the firm. Owns commitments and shows a willingness to answer for their actions without being defensive or shifting blame.
- Client Focus: Intentionally seeks to understand Client needs. Proactively identify opportunities to serve or create a benefit for the Client. Looks to exceed Client expectations by creating delight. Establishes and maintains effective Client relationships.
- Situational Adaptability: Rebounds from setbacks vs. emotionally responding with drama. Is confident under pressure. Handles or manages change or crises effectively. Maintains a positive attitude despite adversity. Grows from hardships and negative experiences.
- Action Oriented: Embraces challenges and takes action without unnecessary delay. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues without avoidance.
Preferred:
- Secondary education bachelors degree preferred or equivalent combination of education training and experience.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Garza Law is a Personal Injury, DUI Defense, Criminal Defense, and Social Security Disability law firm based in Knoxville, TN. Attorneys are recognized as a leaders in their respective fields, such as personal injury cases, car wrecks and motorcycle accidents. Call (865) 540-8300 to s ... View more
