Deployment Manager Remote with preference given to candidates in the DallasFort Worth or Southeast Region due to project locations

KEY RESPONSIBILITIES:

• Manage day-to-day deployment activities across multiple field projects

in North America.

• Ensure project sites are staffed with qualified technicians and

service partners.

• Collaborate with recruiting and training teams to onboard and upskill

field staff.

• Coordinate closely with project managers and deployment partners to

meet project demands.

• Interview and assess technicians deploy tiger teams and manage

resource assignments.

• Provide detailed field activity reporting to senior leadership.

IDEAL CANDIDATE PROFILE:

• Bachelors degree with 68 years of relevant experience

(or equivalent combination).

• Strong background in managing large technician teams and

telecom deployments.

• Proven leadership organizational awareness and decision-making ability.
• Excellent planning scheduling and coordination skills.
• Proficiency in MS Office Microsoft Project Zoom Teams PowerBI and

other tools.

• Ability to operate independently while aligning with high-level

department goals.

SCOPE:

• Ensures NA deployment projects are staffed with appropriate

field technicians to execute the scope of work.

• Works with service partners directly to help manage the day-to-day

activities of the technicians.

• Helps identify and work to train incoming resource to Ciena methods

and standards also can guide technicians to online training and

Client bootcamps to advance skill levels.

• Coordinate between internal and external teams to ensure the techs

are properly trained and equipped.

• Can prepare detailed reports on field activity and report to senior leadership.

PROFILE:

• Coordinates franchise PMs and deployment service partners to ensure.

all deployment projects are staffed appropriately every week.

• Interfaces with project management to determine weekly project

start requirements.

• Interfaces with deployment partners to confirm resource availability.
• Interviews field technicians for tiger team support.
• Engages tiger teams to provide project support.
• Can interview technicians and determine qualifications.

EDUCATION AND EXPERIENCE

• Bachelors degree in related field from a college or university with six to

eight years related experience.

• Equivalent combination of education and experience.
• Strong management background able to manage many technicians.
• Telecommunication background is a plus.

CANDIDATE PROFILE

• Customer Focused - Acts to add value to customer relationship through

concrete actions and decisions.

• Critical Thinking / Analysis- Analyzes Multi-dimensional problems;

gathers information over extended periods of time and applies

complex concepts to generate possible solutions.

• Judgment - Makes Complex decisions/Judgment considering

multiple alternatives.

• Decisiveness - Delivers decisions in the face of completing alternatives.
• Developing Others - Creates Development Opportunities to foster the

teams learning.

• Organizational Awareness - Understands formal and informal structure

and the climate / culture of the organization.

• Understands JIT (Just in Time) concepts as they pertain to EF&I Field Projects
• Outstanding planning scheduling and coordination skills
• Is self-motivated and can work from high level departmental goals
• A team player that will work well in a cross functional team environment
• Must have proficiency with various software applications including

Microsoft Word PowerPoint Excel Microsoft Project Zoom

Microsoft Teams PowerBI and complex databases.

ITC Service Group (ITC) is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race creed color religion gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition (including breastfeeding) or any other basis protected by law.

Required Experience:

Manager