Express Service Advisor
Express Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
As an Express Service Advisor at Budd Baer Automotive you will be the first point of contact for our customers playing a crucial role in ensuring an outstanding customer experience in the service lane. From greeting customers to explaining the repair process and managing technician schedules youll help guide our customers through every step of their vehicles service needs. This is an excellent opportunity for individuals from customer service retail hospitality or other service-oriented backgrounds looking to enter the automotive industry.
We are a fast-growing family-owned dealership and we are looking for qualified individuals to join our sales and service teams to help handle the increasing volume of work. At Budd Baer Automotive we value our employees as our greatest asset and we believe in treating them with respect and appreciation.
What We Offer:
Medical Vision and Dental coverage
401K Plan with employer matching
Paid Time Off and vacation
Paid Training for ongoing growth
Employee Vehicle Purchase Plans for discounts on vehicles
Family-Owned and Operated culture
Long-Term Job Security with opportunities for advancement
Health and Wellness programs
Flexible Work Schedule to support work-life balance
Saturday Lunches provided for employees
Discounts on Products and Services
Responsibilities:
Customer Interaction: Oversee the flow of the Drive Lane to ensure customers receive prompt courteous and effective service.
Concierge Support: Take ownership of the customer experience by addressing all inquiries both in-person and over the phone ensuring that customers are never mishandled.
Workload Distribution: Manage the daily schedule and ensure technicians time is fully utilized by efficiently distributing work and prioritizing tasks.
Communication: Maintain clear communication with customers regarding their vehicles needs and the repair process providing updates as necessary.
Efficiency and Quality: Help improve the customers experience by executing additional tasks that leave a positive impression and contribute to the dealerships success.
Team Collaboration: Work closely with technicians and other team members to ensure timely and quality service delivery.
- Attendance is a Priority: Consistent and reliable attendance is essential to the smooth operation of the service department. As a key member of the team your presence and punctuality directly impact the experience of our customers and the efficiency of our service operations.
Qualifications:
Customer-Focused: Strong organizational and interpersonal skills with a friendly approachable personality.
Leadership Skills: Demonstrated ability to manage or collaborate with a team effectively.
Time Management: Ability to manage multiple tasks simultaneously and prioritize customer needs.
Communication Skills: Excellent verbal communication skills with customers and team members.
Professional Appearance: Maintain a clean professional and well-groomed personal appearance.
Driving Record: Clean driving record is required.
Pre-Employment Requirements: Willing to submit to a background check and drug screen.
Why Budd Baer Automotive
At Budd Baer Automotive were not just another dealership. Were a family-owned business that believes happy employees make happy customers. If youre motivated hardworking and eager to learn were here to help you grow in your career. Whether youre new to the automotive industry or bringing previous customer service experience we provide the training and resources you need to succeed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
