Terminal Agent Part-time

Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR) and will be responsible for the operations maintenance and concession management of the recently opened New Terminal A at EWR! We are looking for a

Terminal Agent

to join our team. You will be part of a great team helping not only to create an attractive passenger terminal but also to develop the Terminal Operator company with your expertise and personality.

Your Future Responsibilities

• Assist passengers and the general public with questions giving directions providing information about flight arrivals and departures delays disruptions etc.
• Liaise with Operations Control Center (OCC)to obtain accurate and up to date flight information performance dataon Terminal Operations and efficiently manage connected processes
• Act on order and behalf of the Terminal Duty Manager and OCC
• Manage queues and passenger flows throughout New Terminal A
• Monitor flight information displays for accuracy of information
• Ensure immediate reporting of any incidents accidents and failures of technical components at New Terminal A
• Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
• Maintain and complete daily log for shift handover
• Other duties as assigned by the Manager Terminal Operations

Your Education & Training

• High School Diploma orequivalentcertificate

Your Skills & Experience

• Aviation background is a plus
• High level of independencyand responsibility
• In-depth experience and knowledge of airport operational processes preferred
• Basic knowledge of MS Office

Your Skills & Experience

• Must be able to read write and speak clear English
• Aviation background is desired but not required
• Customer Service or other public facing experience
• Ability to communicate effectively both verbally and in written form
• Ability to professionally communicate with passengers and colleagues
• High level of integrity punctuality independencyand responsibility
• Ability tomake independent judgments based on established procedures
• In-depth experience and knowledge of airport operational processes preferred
• Basic knowledge of Microsoft Office Suite

JobRequirements

• Must have the ability to work different shifts (nights weekends and holidays) 24/7 and overtimedepending upon needs of the department. Schedule may be adjusted periodically
• Must be able to stand/walk for long periods of time

Good reasons why you should become part of the airport family

• Be part of the team who embraces diversity fosters collaboration practices mentorship and believes in a positive healthy work climate
• International working environment
• Attractive benefit package; 401(k) Matching LTD/STD Life Insurance & PTO

Munich Airport US Holding and its subdivision Munich Airport NJ LLC are equal opportunity employers.