Terminal Agent Part-time
Terminal Agent Part-time
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Job Description
Munich Airport NJ LLC is an US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the maintenance and concession management at the existing Terminal A at Newark Liberty International Airport (EWR) and will be responsible for the operations maintenance and concession management of the recently opened New Terminal A at EWR! We are looking for a
Terminal Agent
to join our team. You will be part of a great team helping not only to create an attractive passenger terminal but also to develop the Terminal Operator company with your expertise and personality.
Your Future Responsibilities
- Assist passengers and the general public with questions giving directions providing information about flight arrivals and departures delays disruptions etc.
- Liaise with Operations Control Center (OCC)to obtain accurate and up to date flight information performance dataon Terminal Operations and efficiently manage connected processes
- Act on order and behalf of the Terminal Duty Manager and OCC
- Manage queues and passenger flows throughout New Terminal A
- Monitor flight information displays for accuracy of information
- Ensure immediate reporting of any incidents accidents and failures of technical components at New Terminal A
- Monitor terminal appearance and cleanliness and initiate action for correcting any deficiencies that may affect passenger experience
- Maintain and complete daily log for shift handover
- Other duties as assigned by the Manager Terminal Operations
Your Education & Training
- High School Diploma orequivalentcertificate
Your Skills & Experience
- Aviation background is a plus
- High level of independencyand responsibility
- In-depth experience and knowledge of airport operational processes preferred
- Basic knowledge of MS Office
Your Skills & Experience
- Must be able to read write and speak clear English
- Aviation background is desired but not required
- Customer Service or other public facing experience
- Ability to communicate effectively both verbally and in written form
- Ability to professionally communicate with passengers and colleagues
- High level of integrity punctuality independencyand responsibility
- Ability tomake independent judgments based on established procedures
- In-depth experience and knowledge of airport operational processes preferred
- Basic knowledge of Microsoft Office Suite
JobRequirements
- Must have the ability to work different shifts (nights weekends and holidays) 24/7 and overtimedepending upon needs of the department. Schedule may be adjusted periodically
- Must be able to stand/walk for long periods of time
Good reasons why you should become part of the airport family
- Be part of the team who embraces diversity fosters collaboration practices mentorship and believes in a positive healthy work climate
- International working environment
- Attractive benefit package; 401(k) Matching LTD/STD Life Insurance & PTO
Munich Airport US Holding and its subdivision Munich Airport NJ LLC are equal opportunity employers.
Required Experience:
Junior IC
Employment Type
Part-Time
