On-site Technology Support Services

The opportunity

As a member of the On-site technical support team you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself and a better working world for all.

Your key responsibilities

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs Understand how to configure surface Hub settings including display and audio settings and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron Diagnose and resolve network connectivity issues for Crestron devices including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues such as volume control speaker output and microphone functionality. Troubleshoot video issues including display problems and resolution settings.
• Microsoft Teams Rooms Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco Barco Click Share Pano Polycom Cisco AV equipment (speakers cameras and monitors/kiosks)
  

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site at a client engagement or off-site
• Troubleshooting and Problem solving: PC MAC application AV and network connectivity issues etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook Teams OneDrive Office365
• Asset management: shipping receiving tracking and managing hardware assets from acquisition through disposal process
• Printer support (installation configuration relocation and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations client engagement sites or off-site events
• Provide remote hands support while guided by our network operations team (checking ports tracing cables rebooting hardware upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required
  

Skills and attributes for success

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated organized detail oriented ability to multi-task
• Desire to learn and build a career as unique as you are
  

Experience Requirements:

2 years of on-site technical support experience or degree in related discipline
EY exists to build a better working world helping to create long-term value for clients people and society. EY is an equal opportunity affirmative action employer providing equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy national origin disability status or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities

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What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines which may not be a direct conversion of published US salary ranges. At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

• We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46800 to $84900. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $56200 to $96500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
• Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California please clickherefor additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at.