Senior Field Service Representative

Position Title:Senior Field Service Representative (FSR)
Requisition ID:1667
Position Location:San Diego CA (hybrid)
Position Reports To:Program Manager
Supervises Others:No
Salary Range:$86000 - $117000

Trident has built a reputation as a trusted provider of aerospace and defense electronics & processing systems including digital RF & Optical command and control solutions and atmospheric and airborne sensors. Our three operating units: Space Electronic Systems (SES) Integrated C4ISR Systems (ICS) and Optical Precision Systems (OPS) develop within the agile development framework which enables us to produce proven purpose-built systems that solve our customers mission critical challenges across space air land and sea.

Tridents Integrated C4ISR Systems (ICS) specializes in products and services which improve the safety and survivability of our armed forces. We develop solutions for a wide range of demanding missions and environments including tactical communications systems for multi-national interoperability autonomous predictive maintenance and logistics solutions and scalable responsive all-domain surveillance systems. Tridents integrated systems support the protection of the National Capital Region and various military installations both domestic and abroad. We can deliver innovative high-performance solutions that meet our customers evolving requirements by integrating our specialized knowledge in electronic systems with appropriately scaled development methodologies.

Position Summary

The Senior Field Service Representative (FSR) will represent Trident directly at customer sites to provide installation maintenance training advocacy and other activities as covered under the customer support contract(s). May lead installation or support teams and serve as Technical Lead on various projects. Responsible for successful project completion repairs test training demonstration and other field representative activities. The role will include supporting onsite installation and integration efforts of C4I components at customer sites primarily directly on military installations. While not onsite the Senior FSR will support related C4I products and support systems to include planning configuration system administration and documentation.

This role will interact directly with the end users of Trident commercial products to provide installation support training and other services as required primarily onsite. The role may lead installation efforts and have influence over the development and maintenance of fielded systems.

Duties and Responsibilities

• Lead On-Site Technical Operations Act as the senior troubleshooter and primary point of contact during system installs upgrades and issue resolution for C4I products.
• Own Product Health Diagnose hardware/software faults execute repairs or mitigating solutions and perform preventative maintenance to keep mission-critical equipment fully operational.
• Install and Integrate Solutions Configure products and supporting infrastructure verify end-to-end connectivity and security compliance before hand-off to the customer.
• Document Support Activities Capture onsite actions troubleshooting steps lessons learned and new training requirements in Trident standard formats; maintain site support logs and asset records as required per the support contract.
• Provide Training Train the end users and other relevant personnel on Tridents products delivering hands-on instruction both in the classroom and in the operational environment to ensure consistent and effective use of Tridents products.
• Coordinate with Stakeholders Interface daily with Trident and/or customer program managers engineers end-users and logistics teams to solicit support requirements provide feedback respond to support requests and schedule work.
• Champion Product Feedback Identify new use cases relay user insights and requests and collect field data to drive product improvement feature roadmaps and required software upgrades.
• Perform other duties as assigned.
  
  

Required Qualifications

• Bachelors degree and at least 6 years of related experience (or 10 total years in lieu of a degree).
• Experience in field installation and support with C4I technologies or experience in the maintenance and employment of the customer systems.
• Experience leading small service maintenance and/or integration projects providing technical direction troubleshooting and resolving technical issues.
• Ability to read execute and edit technical installation documents and maintenance bulletins.
• Experience using electronic test equipment to identify and resolve system problems.
• Experience using integration test and verification methods.
• Experience working on Windows and Linux based systems.
• Ability to obtain government security clearance.
• CompTIA Security certification or other certification to meet DoD 8570 IAT II baseline requirements (or ability to obtain within 2 months).
• Valid drivers license and ability to travel/TDY CONUS and OCONUS military installations (up to 25%) (higher travel may be required depending upon applicants location relative to Tridents user base).

Trident Systems reserves the right to change or assign other duties to this position.

Benefits

Hired applicants may be eligible for benefits including but not limited to:

• Health benefits
• Medical
• Dental
• Vision
• Basic life with AD&D
• Short term disability
• Long term disability
• Ancillary (Voluntary life with AD&D accident critical illness hospital and pet)
• Spending accounts (HSA FSA and DCFSA)
• Paid time off
• Holidays
• 401(k) (including automatic company contribution)
• Tuition reimbursement
• Leaves (Parental pregnancy and military)
• Potential annual bonus

Trident Systems is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. To request reasonable accommodation to participate in the job application or interview process please contact.

Pay Transparency: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)