SPA Reception

• Answer the phone promptly and use the guests name throughout the phone conversation
• Acknowledge and greet everyone who enters and leaves spa failities
• Handle guests questions and concerns professionally and courteously
• Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction
• Be responsible for scheduling tours spa day packages treatments and personal training
• Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products
• Be responsible for the sale of gift vouchers and their redemption
• Be responsible for pre and post treatment advice for clients when booking appointments
• Be responsible for stating important contraindications when booking appointments
• Schedule bookings for the members and guests to the required standard
• Ensure that all new clients fill in a spa consultation card and keep this record updated with current information
• Ensure that all spa reception areas are maintained to high standards of cleanliness
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Be responsible for achieving retail sales
• Be responsible for processing bill payments and receipts
• Be an example to the staff of personalized service positive attitude and professionalism
• Assist during spa promotions and events
• Ensure all displays are changed regularly
• Properly open and close spa each day according to Standard Operating Procedures
• Utilize spa computers with skill and proficiency
• Maintain a Spa Desk Bank
• Actively promote the spa treatments services sessions and retail as well as programs promotions and/or discounts available
• Maintain a clean; safe fully stocked and well organized work area
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Be responsible for all retail stock security
• Be responsible for recording all the necessary information in the spa soft computer system
• Be responsible for cancellation bookings and waiting list for members and guests
• Be responsible for recording member and guest comments
• Monitor usage of the facilities and type of usage
• Ensure correct records are kept for member and guest visits treatments and purchases
• Be responsible for all daily takings and usage reports

Qualifications :

• Arabic Speaker is highly preferred
• Minimum of 7 years experience within a 5* or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera  
• Minimum of 1 year incharge/coordinator of the SPA reception will be a plus
• High school diploma is required
• Aware and experience needed taking and handling Inventories of medium to large Retail areas
• Excellent customer service and phone skills
• Able to handle Daily Weekly and Month End reports

Remote Work :

No

Employment Type :

Fulltime