ServiceNow Business Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: ServiceNow Business Analyst
Job Location: Chandler AZ
Job Type: Full-Time
Job Description:
- Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions including ITSM ITOM CSM CMDB and other ServiceNow modules.
- Analyze and map existing business processes identify areas for improvement and propose streamlined workflows that leverage ServiceNow functionality.
- Work closely with ServiceNow developers and architects to design solutions that meet business requirements ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices.
- Develop detailed user stories process flows and use cases for ServiceNow configurations customizations and integrations.
- Assist in the configuration of ServiceNow applications including setting up business rules workflows forms reports and dashboards to meet business requirements.
- Coordinate user acceptance testing (UAT) ensuring that solutions are thoroughly tested and meet business expectations before deployment.
- Maintain regular communication with business users and technical teams to ensure alignment on project goals timelines and deliverables.
- Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics.
- Provide training and support to end-users on new or enhanced ServiceNow features ensuring a smooth transition and adoption of new solutions.
- Help support the change management process for ServiceNow upgrades and enhancements ensuring proper communication and user readiness for changes.
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
