Service Designer
Service Designer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Service Designer to join our team in Washington D.C. As a core member of our UX team you will be responsible for creating seamless and cohesive end-to-end experiences for our clients. Youll work at a systems level mapping out the entire user journey across various touchpoints-both digital and physical-to ensure that all aspects of the service are aligned intuitive and effective. This role requires a blend of strategic thinking user empathy and a deep understanding of how complex services function behind the scenes. You will collaborate with a wide range of stakeholders from UX and product teams to operations and customer support to design and implement service solutions that meet user needs and drive business success.
Responsibilities-
Conduct holistic user research to identify pain points and opportunities across the entire service journey.
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Create and maintain service blueprints and journey maps that visualize the entire ecosystem of a service including front-stage interactions and back-stage processes.
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Lead collaborative workshops with cross-functional teams to co-create and align on service design solutions.
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Develop and test prototypes for service concepts ranging from digital interfaces to physical interactions and employee workflows.
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Advocate for a user-centered approach communicating design insights and strategic recommendations to stakeholders at all levels.
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Work closely with UX designers to ensure digital product experiences are seamlessly integrated into the broader service ecosystem.
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5 years of experience in a service design or a related UX/design strategy role.
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Proven expertise in designing complex multi-channel services.
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Strong portfolio showcasing a deep understanding of service design methodologies including user research journey mapping and service blueprinting.
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Excellent facilitation and communication skills with the ability to lead workshops and present complex ideas to diverse audiences.
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Proficiency with design and collaboration tools such as Figma Mural or Miro.
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Bachelors degree in Design HCI or a related field; a Masters degree is a plus.
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Prior experience working in a fast-paced client-facing environment is highly desirable.
Required Skills : User Experience
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full-time
