Business Manager, Global Services

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Business Manager you will play a crucial role in driving the success of our Global Services Organisation (GSO) by enhancing operational efficiency and supporting key business initiatives. This role reports into the GSO Head of Planning and Operations. You will help close inefficiencies optimise processes execute and manage GSO related programs to assist the leadership team in scaling the business on a global scale.

What will you do

• Operational Efficiency: Partner with GSO teams to collaborate and manage daily operations decision-making and cross-departmental coordination.
• Prepare and ensure readiness for sales cadence reviews across GSO including tracking and following up of actions to ensure completeness. Facilitate and participate in business review meetings with GSO teams working with Group Resourcing and Finance teams with providing insights into current performance outlook and key requirements for GSO.
• Business Strategy execution: Support GSO Business Strategy & Execution into actionable business plans tracking KPIs and financial metrics to evaluate performance and identify enhancement opportunities.
• Act as a liaison between internal and external stakeholders (e.g. Alliance Partners Communications HR Learning Facilities Management Procurement IT Marketing Legal Finance Compliance) to enhance communication and drive execution.
• Management Reporting: Ensure GSO dashboard readiness KPIs and reporting packs for visibility to the GSO leads partnering with cross-functional managers to drive performance delivery across offshore teams driving accountability and execution discipline across GSO teams preparing the organization for scalable growth.
• Training & Knowledge: Coordinate training and knowledge management programs across the Global Services Organization (GSO). Collaborate with Learning & Knowledge offshore teams and GSO department administrators to conduct these sessions and enhance the knowledge of GSO teams.
• Repository Management: Ensure that GSO-specific repositories including people data client information and knowledge resources and SharePoint sites are up to date by working with both onshore and offshore teams.
• Transformation Programs: Support GSO leadership team with driving transformation initiatives by promoting and driving relevant programs.
• Risk Management: Work with related parties in identifying risks and develop actionable plans to address them for closure.

The ideal candidate should possess:

• 3-5 years experience in business management strategy consulting or operations or of relatable experiences (tech consumer financial services government agencies telco).
• Strong analytical and problem-solving abilities and people skills to collaborate effectively with various stakeholders in a complex environment.
• Effective communication and presentation skills; experience in preparing reports and presentations.
• Entrepreneurial resourceful and highly adaptable thriving in a matrix and fast-paced environment.
• Strong follow-through skills across a matrix organization in driving outcomes.
• Ability to identify risks and develop actionable plans to address them.
• Experienced in process documentation and maintaining business repositories and ensuring audit readiness.
• Tools: Proficient with MS Suite products - Excel Word Power point Forms Visio SharePoint Project Plan. Familiarity and knowledge of using power BI or dashboard related tools including Canva and Synthesia will be an advantage.

• Bachelors degree in business Accounting Finance Technology or a related field.

We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.

Together we make the extraordinary happen.

Learn more about us at and visit our LinkedIn career site.