Implementation Consultant

Position Summary:

The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the benefit implementation process coordinating with cross-functional teams and ensuring compliance with relevant regulations all while ensuring exceptional client experience.

Essential Duties and Responsibilities

Lead the benefit implementation process for new clients ensuring a seamless transition to our services

Serve as the primary point of contact for clients during the implementation phase addressing their concerns answering questions and providing expert guidance on system configuration and best practices.

Collaborate with cross-functional teams including Sales Client Relations and Payroll

Act as a subject matter expert staying up to date with industry trends best practices workflows processes complex client situations and benefit regulations.

Identify opportunities for process improvement and efficiency gains in benefit implementations.

Other duties as required Marginal Functions

Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies tools and templates.

Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.

Attend Webinar seminars and other trainings.

Other ad hoc duties or projects as assigned.

Knowledge Skills and Abilities

Excellent communication and interpersonal skills (both written and verbal) with the ability to establish rapport with clients and internal teams

Problem-solving mindset with the ability to analyze complex situations and provide effective solutions

Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments

Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements

Must be able to maintain organization prioritize and adjust priorities to balance workloads appropriately with the urgency of tasks.

Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations

Constantly assesses the neatness accuracy thoroughness of the work assigned.

Proven ability to work effectively with other build strong team dynamics and foster cooperation among team members. Required Education & Experience

High School/GED or equivalent combination of experience skills education (including other relevant non-traditional degree programs certifications or job training programs) required.

At least 3 years of related work experience. Proficiency in HR software and tools specifically PrismHR.

Strong understanding of employee benefits including health insurance retirement plans and other related programs.

Proven experience in benefit implementation benefit administration or a related field.

Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.

Knowledge of relevant federal and state regulations pertaining to benefit administration.

Proficient in Microsoft Office Suite (Word Excel PowerPoint).

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting custom configurations and training. Lastly via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.

Diversity Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR we strive to continually lead with our values and beliefs that enable our employees to develop their potential bring their full self to work and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy childbirth breastfeeding or related medical conditions the actual sex of the individual or the gender identity or gender expression) race color religion including religious dress practices and religious grooming practices sexual orientation national origin ancestry citizenship marital status familial status age physical disability mental disability medical condition genetic information protected veteran or military status or any other consideration made unlawful by federal state or local laws ordinances or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information please see our privacy statement available at provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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