Customer Liaison Specialist
Customer Liaison Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Location:Nottingham Support Office
Contract:Full-time Permanent
Recruitment Partner:Daniel White
An exciting opportunity has arisen at our Boots Headquarters based in Nottingham. The role is supporting our Customer Operations Team in our Opticians channel as a Customer Liaison Specialist.
If you are someone who prides themselves on consistently delivering a world class customer experience this role may be for you!
About the role
This Customer Liaison Specialist reports to the Customer Experience Lead and is responsible for responding to written telephony and social media complaints via various methods including identifying root cause of complaint trend mapping closing the loop and liaising with continuous improvement teams to mitigate further complaints. The successful candidate will also act as a support for the outsourced partner taking calls from them offering specialist advice and training.
Becoming a Subject Matter Expert within our business vision values and processes ensuring a world class customer experience is at the forefront of everything we do.
Liaising with other areas of the business Internal/ external stakeholders and members of our retail estate to support with complaint investigation and resolution.
Responding and liaising with customers via email written and on occasion verbal channels to support with a swift resolution and great customer experience
Updating customer accounts and accurate data management
Supporting with key information sharing and the training and upskilling of our extended external teams
Visiting external partners offering training support and sharing best business practices.
What youll need to have
Experience in complaints handling within a contact centre environment
An effective communicator who displays influencing skills
Organized and passionate about training and supporting others
Creative mindset
Our benefits
Boots Retirement Savings Plan
Generous employee discount plus enhanced discounts for Boots brands Boots Opticians and Boots Hearingcare
Excellent onsite facilities including staff shop opticians (including free eye tests for team members) gym cafeteria and outdoor seating spaces
Why Boots Opticians
Our purpose is to help everyone see whats possible so were looking for people who go the extra mile to change things for the better for our customers and our team members. Youll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and lets see whats possible when we change for the better. To find out more about life and careers with us click here.
Whats next
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Required Experience:
Unclear Seniority
Employment Type
Full Time
