Banquet Set Up

Marshfield, WI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

SUMMARY SCOPE OF ROLE

To work autonomously or in a team in the set up and break down of meetings conventions and banquets based on event orders and customer needs.

MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS

High School Diploma or GED preferred.

ESSENTIAL FUNCTIONS & RESPONSIBILITES

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings conventions and banquets are carried out properly
Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
Coordinates servicing of special customer requirements through other departments and outside sources as required
Maximizes customer comfort by monitoring lighting temperature maintenance and sanitation
Set up of furniture seating and equipment according to customer specifications and hotel standards
Contributes to the general upkeep of function rooms and related public areas
Ensures that floors walls and equipment are clean in function rooms
Removes debris from public areas
Stores all banquet furniture and equipment following event
Maintains all Banquet Department equipment storage and work areas properly; reports any equipment in need of repair or replacement
Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
Creates 100% guest satisfaction by providing the service brand behavior genuine hospitality and by exceeding guest expectations
Communicates and demonstrates the service brand behavior to other employees
Gives personal attention takes personal responsibility and uses teamwork when providing guest service
Listens apologizes with empathy finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide the service brand behavior and genuine hospitality
Setting up and taking down events ensuring proper storage and maintenance of inventory.
Prioritizing and preparing for upcoming events by familiarizing with each event order and collaborating with key personnel across departments to ensure staffing and inventories are in order.
Maintain cleanliness and order in banquet spaces to ensure customer satisfaction before during and after banquet functions.

EXPECTED HOURS OF WORK HOURS

This is a Full time or part time position with a minimum of 20 hours per week expected.

SUPERVISORY RESPONSIBILITIES

The Banquet Set-Up reports directly to the Banquet Manager and has limited scope of supervisory responsibilities based on function of position.

REQUIREMENTS/SKILL

Strong organization skills - ability to proactively prioritize needs put first things first and effectively manage resources and time.
Strong verbal communications skills
Ability to read and interpret detailed banquet and event orders as it relates to space set up
Ability to read and interpret instructions

PHYSICAL REQUIREMENTS

Ability to lift up to 25 pounds constantly up to 50 pounds frequently and up to 100 pounds occasionally
Ability to maneuver up to 150 pounds occasionally for short periods of time
Able to set up and take down tables chairs stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 pounds
Ability to stand for extended periods of time constantly

TRAVEL REQUIREMENTS

0% travel including car train and/or airline travel along with overnight stays will be required as we operate properties in multiple states

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice

SUMMARY SCOPE OF ROLETo work autonomously or in a team in the set up and break down of meetings conventions and banquets based on event orders and customer needs.MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONSHigh School Diploma or GED preferred.ESSENTIAL FUNCTIONS & RESPONSIBILITESTo perform this jo...