Project Manager II, IRT Client Services
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Interactive Response Technology (IRT) Client Services
The main purpose of this role is to manage the assigned IRT studies and programs in a way that ensures all patients get the right study drug on time and the study and data integrity are maintained from study go-live to close out. An important aspect of this role is to develop the relationship with the client while the study is ongoing in such a way that they look to Cenduit as a trusted partner.
Responsibilities
Client service (50%)
- Act as main point of contact for the client during study maintenance
- Organize or participate in regular client meetings
- Respond to all client requests in a timely manner
- Manage study and Program budgets Change Orders (COs) as required
- Provide regular updates to client on study related information
- Proactively review supply strategy for improvements and identify risks
- Periodically review study data to identify trends or issues
Data changes (20%)
- Work with APM to author data change requests based on Clients request
- Pre-approve data change requests as needed
- Coordinate the implementation and review of the data changes
Help desk support (10%)
- Review helpdesk tickets that get escalated from APM team
- Take appropriate actions to resolve the tickets as quickly as possible
- Initiate updates to helpdesk study guides
Other tasks (20%)
- Take leadership on study programs or client accounts to define standards lessons learned support sales and be part of SME teams
- Work with APM to write study user guides
- Investigate issues and manage them through to resolution
- Provide peer-level training mentoring of new hires and Jr. PM Staff and give formal technical training sessions.
- May participate in Investigator meetings bid defenses quarterly business reviews with clients; and support both client and qualification audits
- Implement system change requests if needed
- Other related duties as required by business need
Requirements
Education & Experience
- Bachelors degree or equivalent combination of education training and experience
- 2 years of IRT project management experience required
- 3 years clinical research or project management experience preferred
Skills & Competencies
- Strong customer service ethic always providing excellent service to both internal and external clients
- Established acumen in working with external clients
- Accountable to perform tasks on-time and with high quality
- Established IRT technical aptitude (consultative-level for System Design role)
- Excellent written and verbal communication skills
- Strong team player with ability to work independently
- Solid organizational skills including attention to detail and multi-tasking skills
- Good problem solving and analytical skills
- Strong IT skills and working knowledge of Microsoft Office
Additional Information
- This role will require extensive use of the keyboard and therefore repetitive motion of the fingers and will involve sitting for extended periods of time.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $58300.00 - $145800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
IQVIA is the Human Data Science Company™, helping healthcare clients make better, more insightful decisions and discover breakthroughs using #HumanDataScience.
