Installation Specialist
Installation Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Samsaras Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and this role you will oversee customer engagements with installation partners provide onsite management for complex deployments and proactively de-risk projects to deliver smooth high-quality installations. Youll work closely with customers partners and cross-functional teams to ensure every project drives adoption and long-term value.
This role is ideal for someone with 4 years of experience in project management installation oversight or field services who thrives in fast-paced customer-facing environments.
This is a remote position open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role you will:
- Oversee customer installation projects serving as the primary liaison between Samsara the customer and installation partners
- Assist partners in building project-specific installation guides
- Track real-time installation progress ensuring adherence to the project plan
- Coordinate with installation vendors to ensure work is completed on time on budget and to Samsaras quality standards
- Provide onsite oversight and project management for large or complex deployments including site readiness checks and real-time troubleshooting
- Identify risks early propose mitigation strategies and keep projects on track
- Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
- Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners
- Collaborate with internal teams (Customer Success Implementation and Product) to escalate share feedback and enhance the installation experience
- Serve as a point of contact for escalations and troubleshooting during install phases.
- Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle
- Walk installers through any scenario explaining best practices for installing Samsara products and helping build deployment plans
- Ensure that the Statement of Work (SOW) is in place fully understood and achievable
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
Minimum requirements for this role:
- High school diploma required advanced degree preferred.
- Must have valid drivers license and be insurable
- 3 years experience managing vehicle and/or hardware technology.
- Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting two-way mobile radios GPS equipment antennas or other electrical equipment).
- Understanding of vehicle diagnostic systems including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
- Basic understanding of electronics and electrical systems.
- Experience in field operations coordination implementation and technical deployment.
- Strong attention to detail with the ability to manage multiple projects in parallel.
- Excellent communication and stakeholder management skills.
- Fluent in English (verbal and written).
- Comfortable in a dynamic fast-paced environment with cross-functional collaboration.
- Customer travel is expected up to 50-70%.
An ideal candidate also:
- Has a strong bias for standardization & automation the ability to think big with insistence on high standards.
- Thrives in a fast-paced and change-heavy environment.
- Possesses strong problem-solving skills and a continuous improvement mindset.
- Has familiarity or hands-on experience with AI tools to drive operational efficiency.
Required Experience:
Unclear Seniority
Employment Type
Full Time
