C&B Supervisor

Job Summary

Dalmahoy is located 7 miles from Edinburghs city centre surrounded by beautiful Scottish countryside just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges it is a celebration of Scottish heritage dating back to the 13th century.

With 18 operating departments and up to 250 employees Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

Come and join us!

The C&B supervisor is responsible for supervising the day-to-day operation of the C&B department guiding the team to deliver fantastic experiences for our guests and consistently delivering the company standards. To optimize opportunities and to help exceed budgeted targets. To work as part of a team and to constantly evaluate train and improve the experience our guests receive.

Essential Functions

• Work as part of a team and constantly evaluate train and improve the experience of our guests
• Effectively manage and facilitate all C&B rotas stock control asset management
• Supervise the back of house service areas to include cleanliness hygiene stock control and wastage
• Attend weekly function pack meetings BEO act as a key figure between Events and Operations using your knowledge and skill set developed in both areas
• Host and direct guests at peak times eg conferences arrivals lunches and breaks
• Support the team to complete mandatory training and facilitate and drive compliance
• Preparing a daily staff briefing sheet
• Assist with SOPs for your area and form a training manual for new recruits
• Keep up to date with business trends systems and practices within the food and beverage industry to enable us to remain current and open to opportunities to improve the profitability of the department
• promote revenue awareness and maximise sales opportunities by up selling to all marketing segments both front and back of house
• Help optimize opportunities to hit and exceed budgeted targets assisting the C&B Manager in forecasting the business in terms of covers and sales figures
• Ensure all health and safety processes and procedures are adhered to including food safety regulations and accident reporting

Competencies

• Strong Food and Beverage background from within hotel or restaurant sector preferably at a luxury standard
• Timely and Efficient
• As the hotels level of business varies considerably there is a need for flexibility in attitude approach and working hours
• Strong communication skills (verbal listening writing)

Preferred Education and Experience

• Experience of supervising team members ensuring they deliver consistent quality of service is essential
• Have a passion and strong knowledge for all things food beverage conference & banqueting
• Highly organised
• Have an eye for detail