IT Support Engineer

Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were on a mission to empower traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Over the last 20 years NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading the last five years alone our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

NinjaTrader is scaling rapidly and our IT Support Engineer will be at the center of that growth ensuring our people systems and tools work seamlessly together. This role is not just about resolving tickets; its about building and maintaining the modern IT foundation that powers a global fintech business. From managing identity and device security to automating SaaS workflows youll be a critical partner in enabling productivity safeguarding access and delivering exceptional employee experiences across the company.

In this role you will:

• Provide responsive courteous and high-quality support for employee requests across desktop laptop software mobile devices and business-critical applications
• Administer Okta as our Identity Provider (IDP) including SSO and SCIM provisioning/de-provisioning to ensure secure and efficient user lifecycle management
• Manage and support JAMF (for macOS) and Intune (for Windows devices) to ensure compliance security and a consistent end-user experience
• Administer and support SaaS applications including Slack Office 365 and Google Workspace ensuring smooth onboarding/offboarding license management and integrations
• Configure and optimize JIRA Service Desk automation to streamline ticket routing approvals and resolution workflows
• Deliver end-user training and frontline support via phone email and chat with a focus on professionalism and rapid issue resolution
• Log track and manage requests using our service desk system applying analytical skills to determine when escalation is required
• Contribute to improving IT processes automating provisioning and enhancing security posture as we scale

What youll need:

• 3 years of IT support or IT systems engineering experience in a modern enterprise environment
• Strong knowledge of Okta administration (SSO SCIM MFA policies)
• Hands-on experience with JAMF and Intune for device management
• Experience supporting Slack Office 365 Google Workspace and other SaaS productivity tools
• Experience with JIRA Service Desk administration and automation
• Familiarity with Microsoft Apple and Linux operating systems
• Strong troubleshooting and analytical skills to quickly diagnose and resolve issues
• Ability to thrive in a fast-paced scaling organization working independently under minimal supervision

Bonus points for:

• Associates or bachelors degree in a technology-related field or industry certifications (Okta Jamf Intune CompTIA etc.)
• Experience automating IT workflows and SaaS user lifecycle management
• Prior support experience in a cloud-first SaaS or fintech company

Compensation:

The salary range for this role will be $60000.00 - $75000.00 addition this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.