Assistant Manager-Service Branch
Assistant Manager-Service Branch
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Job Description
What youll do
Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota Lexus Maxus and GWM Ora including all customer facing staff supervision and workflow oversight at Toyota Ora Maxus and Lexus premium receptions.
Develop and implement strategies to deliver premium customer experiences especially for premium brands in the site. Covering creation and monitoring of customer journeys SOP new service items market insight and customer feedback.
Lead on the implementation of digital transformation projects to improve efficiency of service operations including projects to create value adding service items to our customers.
Monitor service performance by preparing periodic KPI reports and analyzing operational data to support decision-making.
Ensure compliance with industry regulations safety standards and company policies across all brand operations.
Collaborate with OEMs suppliers and internal teams to optimize service processes for all brands.
Resolve customer complaints and provide recommendation timely.
Ensure KPIs to meet AOP and customer service target.
About you
To be successful in this role you will be:
Bachelors degree holder in Business Automotive Technology or related disciplines. Lower educational background would also be considered with 10 closely related experience and achievement.
3-5 years of relevant experience in automotive service management with supervisory experience.
Excellent customer service skills particularly with premium clientele ensuring high satisfaction levels.
Strong analytical skills and attention to detail for performance monitoring and reporting.
A proactive team player with a positive attitude and leadership capabilities.
Excellent command of written and spoken English and Chinese.
Valid drivers license (categories 1&2 preferred)
Required Experience:
Manager
Employment Type
Full Time
