Customer Service Representative New Iberia, LA
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Job Location:
New Iberia, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
20-09-2025
Vacancies:
1 Vacancy
Job Summary
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Were a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and were proud of the difference we make to customers to local communities and towards a sustainable future for the world.
We are hiring immediately for a CUSTOMER SERVICE REPRESENTATIVE in New Iberia- a role that will help us to power progress for our customers.
Why Aggreko Here are some of the benefits and rewards.
Hybrid Schedule available
Annual bonus program tied to company and individual performance
No cost medical plan option available
Paid training programs
Career growth opportunities and tuition reimbursement
Safety-focused culture
What you will do:
You will be based out of our New Iberia Administration Center
Principal point of contact delivering an exceptional customer experience through meeting and exceeding the defined standards
Manage the client relationship throughout the life of the hire
Proactively setting expectations and communicating any variations to the original order including changing technical requirements hire extensions and additional services
Make ad-hoc decisions in the best interests of the customer
Assist the customer with regards to new orders post-order follow-up activities and in expediting the process
Translate customer requirements across multiple systems as needed and ensure the operational teams are well versed in customer requirements
Take ownership for all customer queries breakdown or complaints liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction
Maintains high levels of customer satisfaction and positively impacts their feedback
Answers inbound telephone calls emails and other channels and deals with them promptly and efficiently against agreed KPIs
Additional Qualifications/Responsibilities
Were experts which means youll have the following skills and experience:
University Degree / Specialized Diploma / Vocational Training
Driven by higher standards of excellence
Customer Service experience in a business-to-business environment preferably within a rental environment
Excellent interpersonal skills and effective ability to communicate across all levels of the organization
Experience with an ERP system or customer relationship management (CRM) database power user of Microsoft PowerPoint Excel Word Teams and other software programs
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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