drjobs Internal Applicants Only Library Services Officer

Internal Applicants Only Library Services Officer

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: Scale 6 34416 - 37134 pro rata for part-time
Contract Type: Part-time (weekends) temporary 6 months
Working hours per week: 14 hours Saturday and Sunday

Application Deadline: 02/10/2025

Proposed Interview Date(s): TBC
Reference:1880

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

To provide a professional proactive customer-focused service to the organisation and all customers both internal and external. The role will be working across library buildings in the borough of Waltham Forest and will be supporting the public to access Council and library services including but not limited to:

Digital facilities

Electronic resources

Books

Information and guidance

Events and activities

This role is grounded in relational practice building positive respectful and empathetic relationships with residents and colleagues to support inclusive person-centred service delivery. The postholder will actively listen respond with care and foster trust in every interaction to help ensure libraries remain welcoming safe and supportive spaces for all.


>> Click here to download the Role Profile <<

Key Responsibilities:

Communicate effectively with internal and / or external customers / service users. Act as point of contact for the service. Provide information and resolve problems within scope of role escalating to line manager as required.

To work with colleagues and team leaders to identify areas for improvement ensuring the support offer remains appropriate for all service users.

Organise and maintain records and documents using the appropriate council process / system.

Create documents reports correspondence from the information provided using standard formats and software

Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.

Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.

Actively apply relational practice principles by building trust-based empathetic relationships with colleagues partners and residents. Foster inclusive person-centred interactions that support collaboration wellbeing and community resilience.

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.




Required Experience:

Unclear Seniority

Employment Type

Part-Time

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