Customer Service Associate

ADI part of Resideo Inc is North Americas leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly we understand thatour people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry Apply today and learn more about our culture of performance customer service employee development and endless opportunities. This position is not eligible for US visa sponsorship.

ADI Global Distribution is hiring a Datacom Customer Care team member will report to the Datacom Inside Sales Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated experienced and dynamic. The candidate must be comfortable working in a fast-paced entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers needs have an eye for details and excellent follow up.

JOB DUTIES:

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls & emails
• Assist customers with project registrations special pricing placement of orders & quotes etc.
• Exhibit understanding of DataCom or Structured cabling and network infrastructure products.
• Listen attentively to customer needs and concerns
• Ability to accurately input customer & supplier data leave detailed notes and follow up as needed
• Ability to utilize internal & external resources and multi-task through them as needed
• Must be able to pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by DataCom leadership
• Must be able to meet required schedule adherence guidelines as identified by organization

YOU MUST HAVE:

• Strong verbal and written communication skills
• 3 Year Customer Service
• Must be able to work full-time hours between 8am-8pm E

WE VALUE:

• Experience using Microsoft Office Products
• Epicor Prophet 21 Experience
• Salesforce Experience
• Bilingual abilities is a plus

WHATS IN IT FOR YOU:

• Medical Dental Vision Commuter Benefit Pet Insurance and 401k participation from Day 1
• 2 weeks accrued vacation time in years 1 and 2 and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business

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