SOC Operator, Mon-Fri, 2nd shift, 24.87
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Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We help make your world a safer place.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355000 employees worldwide and over 150000 clients.
Securitas plays an essential role for our clients and in society. Our Global Security Operations Center positions help maintain a safe and secure environment by monitoring alarm systems coordinating emergency responses and supporting on-site security teams. GSOC Operators are the central hub for communication and incident management ensuring rapid and effective responses to any situation.
Global Security Operations Center Operator
$24.87 Monday to Friday 2nd Shift
As an GSOC Operator you will be responsible for monitoring security systems dispatching personnel and maintaining detailed records of incidents and communications. This role is critical in supporting field officers and ensuring the safety of personnel property and operations at client sites such as Amgen.
Key Responsibilities
- Surveillance & Monitoring: Operate CCTV systems alarm monitoring platforms and life safety systems to detect and respond to security threats.
- Access Control: Utilize software to monitor and manage access to secure areas.
- Emergency Dispatching: Coordinate responses to alarms emergencies and incidents using radio satellite phones and emergency broadcast systems.
- Communication: Maintain professional communication with security staff emergency responders and client personnel. Use active listening and clear documentation practices.
- Incident Reporting: Accurately document all incidents alarms and communications in dispatch logs and reports.
- Training & Development: Participate in a structured 40-hour training program covering alarm systems emergency procedures communication tools and site-specific protocols.
- Customer Service: Provide courteous and professional support to client staff and visitors ensuring a positive and secure environment.
Qualifications
- Excellent observational and de-escalation skills; able to remain calm under pressure
- Strong communicator; capable of working closely with both global and local security teams
- Committed to ethical practices and following all safety protocols always maintaining a safe and respectful approach.
Requirements
- At least 18 years of age.
- Reliable means of communication and transportation.
- Legal right to work in the United States.
- Ability to effectively speak read and write English.
- High school diploma GED or equivalent.
- 3 years of security experience required or equivalent.
- 2 years of security experience required or equivalent.
- 3 years of customer service experience.
Enhanced Benefits
- Medical Insurance (Anthem) Dental Insurance (Aetna) & Vision Insurance (VSP)
- 401k with Employer Matching
- Paid Life Insurance Paid Time Off Paid Uniforms Paid Training
- Specialized Programs for Continued Education for Security Officers
- Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
- Employee Assistance Programs (EAP)
- Employee Discount Programs (Vehicles Cell Phone Cable Appliances Theme Park Tickets etc.)
Securitasis a trusted security partner helping make the world a safer place. more and apply today at to see your career path!
EOE/M/F/Vets/Disabilities
Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
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Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Securitas is a knowledge leader in security, which means that we know our customers and their markets, in order to understand their specific needs. Everywhere from small stores to airports, our 280,000 employees are making a difference. We have operations in 43 countries in North Amer ... View more
