IT Support Administrator

Denver Scholarship Foundation (DSF) is seeking a passionate driven individual with the desire to learn grow and excel in a culture that values every member of the team. DSF was named one of the Denvers Top Workplaces in 2025 (6 year recipient of Top Workplaces) a testament to our team and to our intentionality in co-creating a positive inclusive work environment. When you join the DSF team you will enjoy a supportive and innovative environment where your work has a profound impact on the lives of students and their families. This position will serve on the 2025 DSF Dream Team (Information Technology) as selected by their peers this past year.

As a nonprofit organization DSFs mission is to inspire and empower DPS students to enroll in and graduate from postsecondary institutions of higher education by providing the tools knowledge and financial resources essential for success. By embodying the core values of equity innovation leadership learning relationships and integrity in everything we do DSF strives to be a leader within the community. As we constantly seek to improve our services we build strong relationships with college staff members partners students team members and the broader community. We are committed to justice equity diversity and inclusion believing in the value and ability of all students and team members.

We seek candidates who will model live and reinforce DSFs mission and core values with colleagues students families and the broader community. If you are passionate about the philosophy and mission of DSF then we invite you to join us and help make college possible for Denvers students.

Job Summary

This position is responsible for supporting Denver Scholarship Foundation (DSF) employees with their technology needs. This includes assisting employees from technical onboarding to troubleshooting the unexpected challenges they may face with technology addition this position will get hands on experience taking recurring business processes and working with business leaders to automate processes thus helping to create additional efficiencies and effectiveness organization wide.

Job Responsibilities

• Setting up hardware and access for new employees.
• Resetting hardware and removing access when an employee exits the company.
• Troubleshoot problems with hardware and common applications. Work with external software and hardware vendors to resolve issues.
• Update and maintain DSFs IT equipment inventory. Order new equipment when needed.
• Understand and maintain the footprint of existing business applications disseminating information to staff on upcoming changes on the IT roadmap.
• Troubleshoot incoming IT support tickets documenting what was done to resolve issues along the way.
• Document common issues and the steps taken to troubleshoot those issues.
• Understand business processes workflows and how business applications are used by departments.
• Assist with developing implementing and upholding technology policies.
• Collect and inventory remote staff equipment once per year at the end of the school year.
• Work with department leaders to distribute hardware to remote locations at the beginning of the academic year.
• Visit Denver scholarship Future centers within 15 DPS locations and 3 Auraria Campus locations and assess hardware needs of staff once per semester.

Required Skills and Abilities

• Desire and aptitude for helping people use technology.
• Strong attention to detail with the ability to document detailed notes and keep track of various hardware.
• Demonstrated success providing customer-focused technical support to end users.
• Ability to triage and prioritize support requests and ongoing maintenance.
• Good time-management skills.
• Willingness to learn on the job.
• Ability to work independently on tasks and projects with guidance and support from Senior Director of Informational Technology
• Excellent problem-solving and analytical abilities.
• Ability to communicate technical information and ideas in easy-to-understand language both written and verbally.
• Comfortable upholding technology and security policies
• Creative and innovative approach to applying technology to business problems.

Education and Experience

• Bachelors degree in computer science and/or business equivalent or commensurate training and work experience in information technology.
• Working knowledge of Microsoft Office 365 application suite including Teams SharePoint OneDrive Outlook Bookings and other apps
• Two to five years of experience preferred in business application support.
• Experience training staff on new applications and systems
• Experience with Windows-based operating systems
• Experience troubleshooting computer hardware.
• Understanding of cyber security risk mitigation
• Experience working in Jira or a similar ticketing system.

Compensation & Benefits

• $62700 to $71000
• 401(k) plan with $ for $ match of up to 5%
• Group health dental and vision insurance (low cost premium plans offered) DSF pays for 90% of employee only and 65% of dependent plans.
• Life Insurance that provides 2 Times Your Annual Salary
• Free Annual Eco RTD Bus Pass
• Short Term and Long Term Disability Insurance
• Leave Supplement Pay (Based on Years of Service)
• Paid holidays (includes Winter Break and Summer 1/2 Fridays in June and July) and 2 Floating holidays each year
• Trusted Time Off (unlimited vacation policy following 90 days)
• Paid Maternity and Paternity Leave (Based on Years of Service)
• ID Theft Protection and Will Preparation Assistance
• Reduced cost for Legal Counseling
• Free Financial Counseling
• Four Professional Wellness Sessions and $300 annual wellness reimbursement
• Free Employee Assistance and Confidential Counseling Services

This position operates on a hybrid work model with 2 days per week working remotely and 3 days in the office.

Job posting will remain open until 10/15/25 and may be extended if additional time is needed to gather qualified applicants.

Denver Scholarship Foundation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Learn about DSFs commitment to Equity & Inclusion.