Associate Support Analyst

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:

We are seeking an NOC engineer to oversee our telecommunication networks and computer this role you will be responsible for monitoring the performance and capacity of our computer systems troubleshooting problems and responding to network issues. You may also be required to configure system hardware and manage system back-ups.

WHAT YOULL DO:

Monitoring the performance and capacity of network infrastructure servers routers switches and other devices.
Performing regular checks on network hardware and software.
Responding to alerts and hardware malfunctions for monitored systems.
Diagnosing and troubleshooting network and hardware errors. Quickly address the critical alerts and follow up with respective teams till the resolution.
Keep track of all unresolved incidents / tickets and follow up with different support teams until closer within defined SLA.
Tracking and documenting network issues and compiling incident reports.
Performing deployment & patches on Tomcat & WebSphere environment.
Managing network access control. WHAT YOULL NEED: 0-1 years experience into IT network system.
Good verbal & written communication skills
Able to handle global customers.
Strong ability to diagnose server or network alerts events or issues.
Should be ready to work in 24X7 environments rotating shift & rotating Weekly Offs.
Monitoring devices/services Networks servers & storage using Nagios Solar Winds or Zabbix monitoring tool.
Preparing Dynamic report and PPT for presentation or Weekly meeting.
Conversion related activities such as Extraction Deletion Office duplication Migration Office Creation & FTP account creation using specialized tools.
Taking backup of client data.

WHATS IN IT FOR YOU

At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at more information. Apply by completing the online application on the careerssection of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do notdiscriminate based on race religion color national origin gender sexual orientation age marital statusveteran status or disability.

Required Experience:

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financia...

WHO WE ARE:

WHO YOU ARE:

WHAT YOULL DO: